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Ticket No:
#00022694
Issue Type:
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Token number 54160889611
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
Impact Summary:
Hello, find below. # Transaction Details Token Details 1 Transaction ID: 9431170198635024 Transaction Date/Time: 2023-12-07 22:59:10 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 27.12 Amount Tendered: ₦2,000.00 6461 7202 9931 5010 1190 2 Transaction ID: 2459170198475324 Transaction Date/Time: 2023-12-07 22:32:33 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 2115 0088 2476 0864 1528 3 Transaction ID: 5696170077697824 Transaction Date/Time: 2023-11-23 23:02:58 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 4105 7885 6416 3226 7046 4 Transaction ID: 1983169919884924 Transaction Date/Time: 2023-11-05 16:40:50 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 4749 0034 2879 2563 1575 5 Transaction ID: 6178169877205424 Transaction Date/Time: 2023-10-31 18:07:34 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 27.12 Amount Tendered: ₦2,000.00 3735 7808 6479 8866 2612 6 Transaction ID: 8973169769087624 Transaction Date/Time: 2023-10-19 05:47:56 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 3737 3476 4444 0760 8220 7 Transaction ID: 3961169712990124 Transaction Date/Time: 2023-10-12 17:58:21 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 27.12 Amount Tendered: ₦2,000.00 5280 8277 8062 2194 8312 8 Transaction ID: 8252169583624224 Transaction Date/Time: 2023-09-27 18:37:22 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 2585 8589 6636 8881 3537 9 Transaction ID: 7851169455038824 Transaction Date/Time: 2023-09-12 21:26:28 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 5549 6871 9221 2357 1114 10 Transaction ID: 2174169375224924 Transaction Date/Time: 2023-09-03 15:44:09 Meter No.: 54160889611 Account No.: 6361521599-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦195.35 Energy Cost: ₦2,604.65 KwH: 37.96 Amount Tendered: ₦2,800.00 0234 4739 3160 0708 4493