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Ticket No:
#00022169
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Vending history 0101170194969
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
Impact Summary:
Hello, find below. # Transaction Details Token Details 1 Transaction ID: 6784170075488124 Transaction Date/Time: 2023-11-23 16:54:41 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 27.12 Amount Tendered: ₦2,000.00 5516 9984 5338 4320 4711 2 Transaction ID: 8763169454234224 Transaction Date/Time: 2023-09-12 19:12:22 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 5633 0027 0679 7316 1161 3 Transaction ID: 5150168546062224 Transaction Date/Time: 2023-05-30 16:30:22 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 6372 2744 5351 5731 8802 4 Transaction ID: 6882168277442824 Transaction Date/Time: 2023-04-29 14:20:28 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 2812 7670 2252 4504 5853 5 Transaction ID: 3156167932334824 Transaction Date/Time: 2023-03-20 15:42:28 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 4221 6407 5216 1503 6553 6 Transaction ID: 8584167526888724 Transaction Date/Time: 2023-02-01 17:28:07 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 13.56 Amount Tendered: ₦1,000.00 6773 4917 3599 6894 9107 7 Transaction ID: 9238167287076324 Transaction Date/Time: 2023-01-04 23:19:23 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 40.67 Amount Tendered: ₦3,000.00 2911 4360 5814 5334 1249 8 Transaction ID: 4866167247326624 Transaction Date/Time: 2022-12-31 08:54:26 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 40.67 Amount Tendered: ₦3,000.00 3156 9813 4190 5897 0931 9 Transaction ID: 1236167164388424 Transaction Date/Time: 2022-12-21 18:31:24 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 27.12 Amount Tendered: ₦2,000.00 5029 5498 1268 0315 0157 10 Transaction ID: 7911167109079424 Transaction Date/Time: 2022-12-15 08:53:14 Meter No.: 0101170194969 Account No.: 698772 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution