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Ticket No:
#00021760
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Request for vending history 62521026336
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
Impact Summary:
Transaction Details Token Details 1 Transaction ID: 2973169696438924 Transaction Date/Time: 2023-10-10 19:59:49 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 67.79 Amount Tendered: ₦5,000.00 7154 7147 5149 9470 6480 2 Transaction ID: 9621169022264424 Transaction Date/Time: 2023-07-24 19:17:24 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 54.23 Amount Tendered: ₦4,000.00 1422 7729 6510 0100 5963 3 Transaction ID: 9872168028801324 Transaction Date/Time: 2023-03-31 19:40:13 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 54.23 Amount Tendered: ₦4,000.00 2865 7072 2664 2160 8081 4 Transaction ID: 5472167950057924 Transaction Date/Time: 2023-03-22 16:56:19 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 27.12 Amount Tendered: ₦2,000.00 4808 0793 3793 0359 5688 5 Transaction ID: 6347167856331924 Transaction Date/Time: 2023-03-11 20:35:19 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 40.67 Amount Tendered: ₦3,000.00 7121 8371 6388 5288 7880 6 Transaction ID: 4699167793719124 Transaction Date/Time: 2023-03-04 14:39:51 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 40.67 Amount Tendered: ₦3,000.00 3942 1600 7291 3290 5488 7 Transaction ID: 0761167083071824 Transaction Date/Time: 2022-12-12 08:38:38 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 8 Transaction ID: 6142166849623824 Transaction Date/Time: 2022-11-15 08:10:38 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦10,000.00 KwH: 0.00 Amount Tendered: ₦10,000.00 9 Transaction ID: 9984166659764624 Transaction Date/Time: 2022-10-24 08:47:26 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 10 Transaction ID: 3047166331650624 Transaction Date/Time: 2022-09-16 09:21:46 Meter No.: 62521026336 Account No.: 621441223201 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution