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Ticket No:
#00020370
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
REQUEST FOR KCT
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Muhammad Muhammad Usman
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
hello, find below. # Transaction Details Token Details 1 Transaction ID: 4818166213468024 Transaction Date/Time: 2022-09-02 17:04:40 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 77.49 Amount Tendered: ₦5,000.00 6856 8826 0503 5565 7599 2 Transaction ID: 1689166064072924 Transaction Date/Time: 2022-08-16 10:05:29 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 61.99 Amount Tendered: ₦4,000.00 1156 2167 8590 3880 7524 3 Transaction ID: 5394165331186324 Transaction Date/Time: 2022-05-23 14:17:43 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 4 Transaction ID: 5140165047059324 Transaction Date/Time: 2022-04-20 17:03:13 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 5 Transaction ID: 4682164787298124 Transaction Date/Time: 2022-03-21 15:29:41 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 6 Transaction ID: 1810164510868124 Transaction Date/Time: 2022-02-17 15:38:01 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,500.00 KwH: 0.00 Amount Tendered: ₦6,500.00 7 Transaction ID: 2463164243228124 Transaction Date/Time: 2022-01-17 16:11:21 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 8 Transaction ID: 1371163947117224 Transaction Date/Time: 2021-12-14 09:39:32 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 9 Transaction ID: 2315163731318624 Transaction Date/Time: 2021-11-19 10:13:06 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 10 Transaction ID: 4262163421815724 Transaction Date/Time: 2021-10-14 14:29:17 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 ---- On Fri, 16 Sep 2022 14:39:36 +0100 shaagee jeremiah <shaageejeremiah2@gmail.com> wrote --- vhello, find below. # Transaction Details Token Details 1 Transaction ID: 4818166213468024 Transaction Date/Time: 2022-09-02 17:04:40 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 77.49 Amount Tendered: ₦5,000.00 6856 8826 0503 5565 7599 2 Transaction ID: 1689166064072924 Transaction Date/Time: 2022-08-16 10:05:29 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 61.99 Amount Tendered: ₦4,000.00 1156 2167 8590 3880 7524 3 Transaction ID: 5394165331186324 Transaction Date/Time: 2022-05-23 14:17:43 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 4 Transaction ID: 5140165047059324 Transaction Date/Time: 2022-04-20 17:03:13 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 5 Transaction ID: 4682164787298124 Transaction Date/Time: 2022-03-21 15:29:41 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 6 Transaction ID: 1810164510868124 Transaction Date/Time: 2022-02-17 15:38:01 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,500.00 KwH: 0.00 Amount Tendered: ₦6,500.00 7 Transaction ID: 2463164243228124 Transaction Date/Time: 2022-01-17 16:11:21 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 8 Transaction ID: 1371163947117224 Transaction Date/Time: 2021-12-14 09:39:32 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 9 Transaction ID: 2315163731318624 Transaction Date/Time: 2021-11-19 10:13:06 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 10 Transaction ID: 4262163421815724 Transaction Date/Time: 2021-10-14 14:29:17 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 ---- On Fri, 16 Sep 2022 14:39:36 +0100 shaagee jeremiah <shaageejeremiah2@gmail.com> wrote --- hello, find below. # Transaction Details Token Details 1 Transaction ID: 4818166213468024 Transaction Date/Time: 2022-09-02 17:04:40 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 77.49 Amount Tendered: ₦5,000.00 6856 8826 0503 5565 7599 2 Transaction ID: 1689166064072924 Transaction Date/Time: 2022-08-16 10:05:29 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 61.99 Amount Tendered: ₦4,000.00 1156 2167 8590 3880 7524 3 Transaction ID: 5394165331186324 Transaction Date/Time: 2022-05-23 14:17:43 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 4 Transaction ID: 5140165047059324 Transaction Date/Time: 2022-04-20 17:03:13 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 5 Transaction ID: 4682164787298124 Transaction Date/Time: 2022-03-21 15:29:41 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 6 Transaction ID: 1810164510868124 Transaction Date/Time: 2022-02-17 15:38:01 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,500.00 KwH: 0.00 Amount Tendered: ₦6,500.00 7 Transaction ID: 2463164243228124 Transaction Date/Time: 2022-01-17 16:11:21 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 8 Transaction ID: 1371163947117224 Transaction Date/Time: 2021-12-14 09:39:32 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 9 Transaction ID: 2315163731318624 Transaction Date/Time: 2021-11-19 10:13:06 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 10 Transaction ID: 4262163421815724 Transaction Date/Time: 2021-10-14 14:29:17 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 ---- On Fri, 16 Sep 2022 14:39:36 +0100 shaagee jeremiah <shaageejeremiah2@gmail.com> wrote --- hello, find below. # Transaction Details Token Details 1 Transaction ID: 4818166213468024 Transaction Date/Time: 2022-09-02 17:04:40 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 77.49 Amount Tendered: ₦5,000.00 6856 8826 0503 5565 7599 2 Transaction ID: 1689166064072924 Transaction Date/Time: 2022-08-16 10:05:29 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 61.99 Amount Tendered: ₦4,000.00 1156 2167 8590 3880 7524 3 Transaction ID: 5394165331186324 Transaction Date/Time: 2022-05-23 14:17:43 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 4 Transaction ID: 5140165047059324 Transaction Date/Time: 2022-04-20 17:03:13 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 5 Transaction ID: 4682164787298124 Transaction Date/Time: 2022-03-21 15:29:41 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 6 Transaction ID: 1810164510868124 Transaction Date/Time: 2022-02-17 15:38:01 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,500.00 KwH: 0.00 Amount Tendered: ₦6,500.00 7 Transaction ID: 2463164243228124 Transaction Date/Time: 2022-01-17 16:11:21 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 8 Transaction ID: 1371163947117224 Transaction Date/Time: 2021-12-14 09:39:32 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 9 Transaction ID: 2315163731318624 Transaction Date/Time: 2021-11-19 10:13:06 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 10 Transaction ID: 4262163421815724 Transaction Date/Time: 2021-10-14 14:29:17 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 ---- On Fri, 16 Sep 2022 14:39:36 +0100 shaagee jeremiah <shaageejeremiah2@gmail.com> wrote --- hello, find below. # Transaction Details Token Details 1 Transaction ID: 4818166213468024 Transaction Date/Time: 2022-09-02 17:04:40 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 77.49 Amount Tendered: ₦5,000.00 6856 8826 0503 5565 7599 2 Transaction ID: 1689166064072924 Transaction Date/Time: 2022-08-16 10:05:29 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 61.99 Amount Tendered: ₦4,000.00 1156 2167 8590 3880 7524 3 Transaction ID: 5394165331186324 Transaction Date/Time: 2022-05-23 14:17:43 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 4 Transaction ID: 5140165047059324 Transaction Date/Time: 2022-04-20 17:03:13 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 5 Transaction ID: 4682164787298124 Transaction Date/Time: 2022-03-21 15:29:41 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 6 Transaction ID: 1810164510868124 Transaction Date/Time: 2022-02-17 15:38:01 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,500.00 KwH: 0.00 Amount Tendered: ₦6,500.00 7 Transaction ID: 2463164243228124 Transaction Date/Time: 2022-01-17 16:11:21 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 8 Transaction ID: 1371163947117224 Transaction Date/Time: 2021-12-14 09:39:32 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00 9 Transaction ID: 2315163731318624 Transaction Date/Time: 2021-11-19 10:13:06 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 10 Transaction ID: 4262163421815724 Transaction Date/Time: 2021-10-14 14:29:17 Meter No.: 62321142606 Account No.: 555035 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦5,500.00 KwH: 0.00 Amount Tendered: ₦5,500.00 ---- On Fri, 16 Sep 2022 14:39:36 +0100 shaagee jeremiah <shaageejeremiah2@gmail.com> wrote --- HELLO FIND BELOW. 2797 7458 3098 1123 7537 2651 6404 6609 1646 7857