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Ticket No:
#00019709
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Good morning sir pls help get they vending history for dis meter tnk u 0101210052334
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
v/h
Impact Summary:
# Transaction Details 1 Transaction ID: 1388164873713224 Transaction Date/Time: 2022-03-31 15:32:12 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 2 Transaction ID: 6364164794967124 Transaction Date/Time: 2022-03-22 12:47:51 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 3 Transaction ID: 4576164666954824 Transaction Date/Time: 2022-03-07 17:12:29 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 4 Transaction ID: 5746164588567924 Transaction Date/Time: 2022-02-26 15:27:59 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 5 Transaction ID: 5349164511535524 Transaction Date/Time: 2022-02-17 17:29:15 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 6 Transaction ID: 3344164335886924 Transaction Date/Time: 2022-01-28 09:34:29 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 7 Transaction ID: 6765164181592724 Transaction Date/Time: 2022-01-10 12:58:47 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 8 Transaction ID: 5942164059740324 Transaction Date/Time: 2021-12-27 10:30:03 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 9 Transaction ID: 6732163834201324 Transaction Date/Time: 2021-12-01 08:00:13 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution 10 Transaction ID: 3198163638439124 Transaction Date/Time: 2021-11-08 16:13:11 Meter No.: 0101210052334 Account No.: 695602 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution