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Ticket No:
#00019613
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
0101150173819 on 21 44000578466 on 01 0101205010586 on 33 44000620748 on 01 0101170802824 on 34 54150632963 on 01 54161055691 on 01 44000605012 on 01 44000583896 44000583904 44000601268 44000601292 0101215020260
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
0101150173819 on 21 1470 7014 0412 4175 9060 0439 6854 8067 0499 2202 44000578466 on 01 3828 7138 6399 6961 7299 6377 1537 0717 5416 4219 0101205010586 on 33 0845 7263 0005 1278 2513 0655 3650 3207 7224 0529 44000620748 on 01 0987 5789 6721 3904 5322 6860 5399 3346 5307 8496 0101170802824 on 34..................not captured. 54150632963 on 01 7112 9942 3217 4233 6098 4556 2979 5480 5824 3219 54161055691 on 01 2203 0840 3259 9627 4148 3955 3140 3859 0437 8643 6822 2577 6869 2285 9548 4968 1963 0946 5392 3717 44000605012 on 01 1307 6371 7858 7708 6236 1182 8198 5759 1169 4090 44000583896.................not required. 44000583904.................not required. 44000601268.................not captured. 44000601292................not required. 0101215020260 4740 3377 3024 6745 6298 2534 7676 1829 9358 9412