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Ticket No:
#00019254
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Good morning sir 0101178036691 15-16 of March 2022 Kind regards
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
find below # Transaction Details Token Details 1 Transaction ID: 4513164735298424 Transaction Date/Time: 2022-03-15 15:03:04 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 876.75 Amount Tendered: ₦50,000.00 4520 3004 8873 3481 9200 2 Transaction ID: 1569164544496924 Transaction Date/Time: 2022-02-21 13:02:49 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 799.86 Amount Tendered: ₦50,000.00 6655 8607 1964 4888 4191 3 Transaction ID: 3788164441578124 Transaction Date/Time: 2022-02-09 15:09:41 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 799.86 Amount Tendered: ₦50,000.00 4378 1337 8708 9388 6902 4 Transaction ID: 3596164379402824 Transaction Date/Time: 2022-02-02 10:27:08 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 799.86 Amount Tendered: ₦50,000.00 3555 2065 4609 7916 3371 5 Transaction ID: 2491164286937324 Transaction Date/Time: 2022-01-22 17:36:13 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 875.10 Amount Tendered: ₦50,000.00 0806 7104 9756 3137 2694 6 Transaction ID: 9186164250047824 Transaction Date/Time: 2022-01-18 11:07:58 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 875.10 Amount Tendered: ₦50,000.00 6637 0728 4772 4529 8906 7 Transaction ID: 1931164163248124 Transaction Date/Time: 2022-01-08 10:01:21 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 875.10 Amount Tendered: ₦50,000.00 6654 8874 3818 3915 9232 8 Transaction ID: 7236163872921424 Transaction Date/Time: 2021-12-05 19:33:34 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 875.10 Amount Tendered: ₦50,000.00 6560 1231 0474 4756 5735 9 Transaction ID: 8293163791233924 Transaction Date/Time: 2021-11-26 08:38:59 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 875.10 Amount Tendered: ₦50,000.00 6623 0821 2130 8442 1406 10 Transaction ID: 8960163697660524 Transaction Date/Time: 2021-11-15 12:43:25 Meter No.: 0101178036691 Account No.: 662190015601 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦3,488.37 Energy Cost: ₦46,511.63 KwH: 875.10 Amount Tendered: ₦50,000.00 6741 2542 4511 7263 6833