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Ticket No:
#00019142
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Good afternoon, Kindly assist with KCT for these meters. Thank you. Meter Numbers (INDEX): 0101190153706 (99) 0101210136467 (01) (The customer purchased token on the 16/02/2022 which has been unable to load) 44300014188 ( 01) (The meter was on 55 rejected tokens, then it was changed to 01 and it is still rejecting tokens)
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Muhammad Muhammad Usman
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
Find below, 0101190153706 (99) 1008 7408 0736 7023 6709 4989 5524 8384 6506 5372 0101210136467 (01) (The customer purchased token on the 16/02/2022 which has been unable to load) Step 1: Enter this KCT 1621 4639 1147 0410 6498 6695 9998 5011 3630 1042 Step 2: Enter Purchase Token Step 3: Enter this KCT 2823 7424 3233 5816 9182 7343 9732 5003 9674 9012 44300014188 ( 01) (The meter was on 55 rejected tokens, then it was changed to 01 and it is still rejecting tokens) Step 1: Enter this KCT 6868 1549 2899 4483 9646 5109 0299 2096 0705 3081 Step 2: Enter this KCT 5828 1868 1564 4334 5950 5241 6772 6354 0945 9146