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Ticket No:
#00019007
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: REQUEST FOR VH -0101170167999/08036877926
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
# Transaction Details Token Details 1 Transaction ID: 6384164400389824 Transaction Date/Time: 2022-02-04 20:44:58 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 23.71 Amount Tendered: ₦1,000.00 2017 0227 0062 3308 4494 2 Transaction ID: 2519164274263824 Transaction Date/Time: 2022-01-21 06:23:58 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 26.18 Amount Tendered: ₦1,000.00 1197 8505 5507 4995 4471 3 Transaction ID: 8864164187869024 Transaction Date/Time: 2022-01-11 06:24:51 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 39.27 Amount Tendered: ₦1,500.00 2220 0531 3332 1420 9875 4 Transaction ID: 0428164046412724 Transaction Date/Time: 2021-12-25 21:28:47 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 41.27 Amount Tendered: ₦1,500.00 1598 7390 9168 6382 5709 5 Transaction ID: 8153163917088124 Transaction Date/Time: 2021-12-10 22:14:41 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 41.27 Amount Tendered: ₦1,500.00 2872 0796 4921 4601 1140 6 Transaction ID: 8529163638596524 Transaction Date/Time: 2021-11-08 16:39:25 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 41.27 Amount Tendered: ₦1,500.00 7140 2855 8756 6427 5363 7 Transaction ID: 3877163372963524 Transaction Date/Time: 2021-10-08 22:47:15 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 55.03 Amount Tendered: ₦2,000.00 4206 9448 8960 8216 4182 8 Transaction ID: 7366163292311624 Transaction Date/Time: 2021-09-29 14:45:16 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 27.51 Amount Tendered: ₦1,000.00 6914 2883 0919 8971 9872 9 Transaction ID: 2746163232195124 Transaction Date/Time: 2021-09-22 15:45:51 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 27.51 Amount Tendered: ₦1,000.00 7147 7676 1886 9316 3533 10 Transaction ID: 9932163139254424 Transaction Date/Time: 2021-09-11 21:35:44 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 27.51 Amount Tendered: ₦1,000.00 4520 3754 2329 4215 2020 # Transaction Details Token Details 11 Transaction ID: 8366163066675324 Transaction Date/Time: 2021-09-03 11:59:13 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 27.51 Amount Tendered: ₦1,000.00 1988 9273 9991 1248 8417 12 Transaction ID: 3162162922950024 Transaction Date/Time: 2021-08-17 20:45:00 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 43.87 Amount Tendered: ₦1,500.00 4853 3647 9830 5062 8377 13 Transaction ID: 8922162815501524 Transaction Date/Time: 2021-08-05 10:16:55 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 6652 0490 4462 8422 3866 14 Transaction ID: 1841162755411424 Transaction Date/Time: 2021-07-29 11:21:54 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 6958 1570 0374 4574 7646 15 Transaction ID: 1792162651298624 Transaction Date/Time: 2021-07-17 10:09:47 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 3944 3662 4348 2541 0745 16 Transaction ID: 8612162567242224 Transaction Date/Time: 2021-07-07 16:40:23 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 6204 9251 4770 5865 0380 17 Transaction ID: 1117162471124424 Transaction Date/Time: 2021-06-26 13:40:44 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 3421 2471 3037 7393 2447 18 Transaction ID: 1473162393889924 Transaction Date/Time: 2021-06-17 15:08:19 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 1896 6924 9237 5447 4977 19 Transaction ID: 4627162263750224 Transaction Date/Time: 2021-06-02 13:38:22 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 6306 9608 8879 7933 2537 20 Transaction ID: 1251162195185224 Transaction Date/Time: 2021-05-25 15:10:52 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 5460 9359 5160 7468 1074 # Transaction Details Token Details 21 Transaction ID: 7646162107644924 Transaction Date/Time: 2021-05-15 12:00:49 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 4919 6496 7342 3094 3578 22 Transaction ID: 8939162038339424 Transaction Date/Time: 2021-05-07 11:29:54 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 1661 8415 2976 1501 1042 23 Transaction ID: 6816161832364924 Transaction Date/Time: 2021-04-13 15:20:49 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 58.49 Amount Tendered: ₦2,000.00 4756 7772 0695 2486 3750 24 Transaction ID: 1150161746201224 Transaction Date/Time: 2021-04-03 16:00:12 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 5314 7280 0200 5244 6240 25 Transaction ID: 3612161623683824 Transaction Date/Time: 2021-03-20 11:40:38 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 31.21 Amount Tendered: ₦1,000.00 2597 0201 6587 3241 6862 26 Transaction ID: 1419161418161224 Transaction Date/Time: 2021-02-24 16:46:52 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 31.21 Amount Tendered: ₦1,000.00 0254 7462 2458 2128 7506 27 Transaction ID: 4741161140894924 Transaction Date/Time: 2021-01-23 14:35:49 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 31.21 Amount Tendered: ₦1,000.00 5613 9779 7456 3807 1545