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Ticket No:
#00018994
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
REQUEST FOR VH -0101170167999/08036877926
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vh
Impact Summary:
# Transaction Details Token Details 1 Transaction ID: 6384164400389824 Transaction Date/Time: 2022-02-04 20:44:58 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 23.71 Amount Tendered: ₦1,000.00 2017 0227 0062 3308 4494 2 Transaction ID: 2519164274263824 Transaction Date/Time: 2022-01-21 06:23:58 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 26.18 Amount Tendered: ₦1,000.00 1197 8505 5507 4995 4471 3 Transaction ID: 8864164187869024 Transaction Date/Time: 2022-01-11 06:24:51 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 39.27 Amount Tendered: ₦1,500.00 2220 0531 3332 1420 9875 4 Transaction ID: 0428164046412724 Transaction Date/Time: 2021-12-25 21:28:47 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 41.27 Amount Tendered: ₦1,500.00 1598 7390 9168 6382 5709 5 Transaction ID: 8153163917088124 Transaction Date/Time: 2021-12-10 22:14:41 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 41.27 Amount Tendered: ₦1,500.00 2872 0796 4921 4601 1140 6 Transaction ID: 8529163638596524 Transaction Date/Time: 2021-11-08 16:39:25 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 41.27 Amount Tendered: ₦1,500.00 7140 2855 8756 6427 5363 7 Transaction ID: 3877163372963524 Transaction Date/Time: 2021-10-08 22:47:15 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 55.03 Amount Tendered: ₦2,000.00 4206 9448 8960 8216 4182 8 Transaction ID: 7366163292311624 Transaction Date/Time: 2021-09-29 14:45:16 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 27.51 Amount Tendered: ₦1,000.00 6914 2883 0919 8971 9872 9 Transaction ID: 2746163232195124 Transaction Date/Time: 2021-09-22 15:45:51 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 27.51 Amount Tendered: ₦1,000.00 7147 7676 1886 9316 3533 10 Transaction ID: 9932163139254424 Transaction Date/Time: 2021-09-11 21:35:44 Meter No.: 0101170167999 Account No.: 6127220111-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 27.51 Amount Tendered: ₦1,000.00 4520 3754 2329 4215 2020 Regards.