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Ticket No:
#00018033
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Good morning please kindly assist me with this meter VH 54160930571 thank
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Isah Abubakar
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
Hello, Find below, # Transaction Details Token Details 1 Transaction ID: 9002163593037024 Transaction Date/Time: 2021-11-03 10:06:10 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 Debt Repayment: ₦5,000.00 KwH: 18.24 Amount Tendered: ₦6,000.00 0724 3728 9344 8527 1481 2 Transaction ID: 3161163162502724 Transaction Date/Time: 2021-09-14 14:10:27 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 Debt Repayment: ₦2,500.00 KwH: 36.49 Amount Tendered: ₦4,500.00 2764 2517 3025 6436 5607 3 Transaction ID: 1924162972922524 Transaction Date/Time: 2021-08-23 15:33:45 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 Debt Repayment: ₦2,500.00 KwH: 18.99 Amount Tendered: ₦3,500.00 2395 1299 4064 1050 3551 4 Transaction ID: 6527162772957524 Transaction Date/Time: 2021-07-31 12:06:15 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 Debt Repayment: ₦5,000.00 KwH: 18.99 Amount Tendered: ₦6,000.00 0782 6043 5720 8535 1050 5 Transaction ID: 5295162454520324 Transaction Date/Time: 2021-06-24 15:33:23 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦146.51 Energy Cost: ₦1,953.49 KwH: 39.88 Amount Tendered: ₦2,100.00 1929 0830 6995 5380 3057 6 Transaction ID: 9726162273255624 Transaction Date/Time: 2021-06-03 16:02:36 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 37.98 Amount Tendered: ₦2,000.00 5108 9696 6705 5192 5630 7 Transaction ID: 1234162173446924 Transaction Date/Time: 2021-05-23 02:47:49 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 37.98 Amount Tendered: ₦2,000.00 7135 7146 0409 1985 7531 8 Transaction ID: 1365162021345624 Transaction Date/Time: 2021-05-05 12:17:36 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦104.65 Energy Cost: ₦1,395.35 KwH: 28.48 Amount Tendered: ₦1,500.00 2158 9133 6000 0448 6796 9 Transaction ID: 1269161761907524 Transaction Date/Time: 2021-04-05 11:37:55 Meter No.: 54160930571 Account No.: 6217240907-01 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 37.98 Amount Tendered: ₦2,000.00 3266 9297 0301 7750 8425