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Ticket No:
#00018006
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Hello sir please help us with the Vending History of this MSN: 0101210187767 Thank you
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vending
Impact Summary:
# Transaction Details Token Details 1 Transaction ID: 8448164258594324 Transaction Date/Time: 2022-01-19 10:52:23 Meter No.: 0101210187767 Account No.: 697489 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 35.28 Amount Tendered: ₦2,000.00 1610 2276 2379 0186 9643 2 Transaction ID: 0576163785103424 Transaction Date/Time: 2021-11-25 15:37:14 Meter No.: 0101210187767 Account No.: 697489 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦100,000.00 KwH: 0.00 Amount Tendered: ₦100,000.00 3 Transaction ID: 6125163662681324 Transaction Date/Time: 2021-11-11 11:33:33 Meter No.: 0101210187767 Account No.: 697489 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦15,000.00 KwH: 0.00 Amount Tendered: ₦15,000.00 4 Transaction ID: 5572163613397524 Transaction Date/Time: 2021-11-05 18:39:35 Meter No.: 0101210187767 Account No.: 763916 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦34.88 Energy Cost: ₦465.12 KwH: 9.89 Amount Tendered: ₦500.00 5423 5353 0686 5469 6687 5 Transaction ID: 8631163570861224 Transaction Date/Time: 2021-10-31 20:30:12 Meter No.: 0101210187767 Account No.: 763916 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦34.88 Energy Cost: ₦465.12 KwH: 9.89 Amount Tendered: ₦500.00 3782 1974 5543 7500 1443 6 Transaction ID: 1611163499181024 Transaction Date/Time: 2021-10-23 13:23:30 Meter No.: 0101210187767 Account No.: 763916 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 19.77 Amount Tendered: ₦1,000.00 0953 3341 4158 4370 4946 7 Transaction ID: 2144163412242924 Transaction Date/Time: 2021-10-13 11:53:49 Meter No.: 0101210187767 Account No.: 697489 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦15,000.00 KwH: 0.00 Amount Tendered: ₦15,000.00 8 Transaction ID: 8684163395018624 Transaction Date/Time: 2021-10-11 12:03:06 Meter No.: 0101210187767 Account No.: 697489 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦20,000.00 KwH: 0.00 Amount Tendered: ₦20,000.00 9 Transaction ID: 0413163066074724 Transaction Date/Time: 2021-09-03 10:19:07 Meter No.: 0101210187767 Account No.: 697489 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦15,000.00 KwH: 0.00 Amount Tendered: ₦15,000.00 10 Transaction ID: 2609162695130724 Transaction Date/Time: 2021-07-22 11:55:07 Meter No.: 0101210187767 Account No.: 697489 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy Solution Energy Cost: ₦13,600.00 KwH: 0.00 Amount Tendered: ₦13,600.00