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Ticket No:
#00017779
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
0101210001307
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vending history
Impact Summary:
Find below. Transaction ID: 2441164241428124 Transaction Date/Time: 2022-01-17 11:11:21 Meter No.: 0101210001307 Account No.: 558787 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy SolutionVAT: ₦69.77 Energy Cost: ₦930.23 KwH: 18.24 Amount Tendered: ₦1,000.00 4101 4634 4469 2533 6400 2Transaction ID: 6114162970403124 Transaction Date/Time: 2021-08-23 08:33:51 Meter No.: 0101210001307 Account No.: 558787 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦1,700.00 KwH: 0.00 Amount Tendered: ₦1,700.00 3Transaction ID: 4729162680724024 Transaction Date/Time: 2021-07-20 19:54:00 Meter No.: 0101210001307 Account No.: 558787 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦1,000.00 KwH: 0.00 Amount Tendered: ₦1,000.00 4Transaction ID: 2496161644232924 Transaction Date/Time: 2021-03-22 20:45:29 Meter No.: 0101210001307 Account No.: 558787 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦1,700.00 KwH: 0.00 Amount Tendered: ₦1,700.00 5Transaction ID: 1654161123524524 Transaction Date/Time: 2021-01-21 14:20:45 Meter No.: 0101210001307 Account No.: 558787 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦2,500.00 KwH: 0.00 Amount Tendered: ₦2,500.00