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Ticket No:
#00017697
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear Support, Kindly provide VH for 0101210157430 Thank you
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Muhammad Muhammad Usman
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vh
Impact Summary:
Find below, # Transaction Details Token Details 1 Transaction ID: 2651163723566624 Transaction Date/Time: 2021-11-18 12:41:06 Meter No.: 0101210157430 Account No.: 662394000501 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 99.72 Amount Tendered: ₦5,000.00 6316 6523 5258 6361 3606 2 Transaction ID: 4916163671397824 Transaction Date/Time: 2021-11-12 11:46:19 Meter No.: 0101210157430 Account No.: 662394000501 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 19.94 Amount Tendered: ₦1,000.00 6605 2291 2616 7073 9120 3 Transaction ID: 5683163506849024 Transaction Date/Time: 2021-10-24 10:41:30 Meter No.: 0101210157430 Account No.: 662394000501 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦62.79 Energy Cost: ₦837.21 KwH: 17.95 Amount Tendered: ₦900.00 5373 7093 3789 3578 2639