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Ticket No:
#00017686
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
57100047208.
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vh
Impact Summary:
Find below, # Transaction Details Token Details 1 Transaction ID: 6834163887035124 Transaction Date/Time: 2021-12-07 10:45:51 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 70.57 Amount Tendered: ₦4,000.00 6873 5939 1110 9891 7981 2 Transaction ID: 3617163765747324 Transaction Date/Time: 2021-11-23 09:51:13 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 35.28 Amount Tendered: ₦2,000.00 4597 0480 7088 3038 7979 3 Transaction ID: 8499163246794924 Transaction Date/Time: 2021-09-24 08:19:09 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 70.57 Amount Tendered: ₦4,000.00 1150 6748 9811 6053 8864 4 Transaction ID: 3862163102640724 Transaction Date/Time: 2021-09-07 15:53:27 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 70.57 Amount Tendered: ₦4,000.00 3816 2421 9897 7888 8409 5 Transaction ID: 2154162911347524 Transaction Date/Time: 2021-08-16 12:31:15 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 55.01 Amount Tendered: ₦3,000.00 1890 4610 1108 3736 6547 6 Transaction ID: 9013162738068924 Transaction Date/Time: 2021-07-27 11:11:29 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 55.01 Amount Tendered: ₦3,000.00 5611 6871 7704 4684 6958 7 Transaction ID: 9336162566933024 Transaction Date/Time: 2021-07-07 15:48:50 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 55.01 Amount Tendered: ₦3,000.00 5541 6282 9451 0454 0051 8 Transaction ID: 1645162556148124 Transaction Date/Time: 2021-07-06 09:51:21 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 18.34 Amount Tendered: ₦1,000.00 4965 3720 0106 6921 7262 9 Transaction ID: 7994162486929224 Transaction Date/Time: 2021-06-28 09:34:52 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 36.67 Amount Tendered: ₦2,000.00 4696 6150 0131 8304 6292 10 Transaction ID: 0289162410636924 Transaction Date/Time: 2021-06-19 13:39:29 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 36.67 Amount Tendered: ₦2,000.00 3315 7020 7705 4720 9219 # Transaction Details Token Details 11 Transaction ID: 2546162289183024 Transaction Date/Time: 2021-06-05 12:17:10 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 55.01 Amount Tendered: ₦3,000.00 5962 8495 1327 9075 8803 12 Transaction ID: 1431162167264324 Transaction Date/Time: 2021-05-22 09:37:23 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 73.35 Amount Tendered: ₦4,000.00 3686 5917 4940 4655 0669 13 Transaction ID: 4003162036860824 Transaction Date/Time: 2021-05-07 07:23:28 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 73.35 Amount Tendered: ₦4,000.00 3558 8083 4352 3796 8377 14 Transaction ID: 1921161951224924 Transaction Date/Time: 2021-04-27 09:30:49 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 18.34 Amount Tendered: ₦1,000.00 0769 2239 4273 1094 9945 15 Transaction ID: 1457161857303724 Transaction Date/Time: 2021-04-16 12:37:17 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦139.53 Energy Cost: ₦1,860.47 KwH: 36.67 Amount Tendered: ₦2,000.00 4981 3190 0445 6695 1467 16 Transaction ID: 5861161676900424 Transaction Date/Time: 2021-03-26 15:30:04 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 55.01 Amount Tendered: ₦3,000.00 4040 6783 3398 8229 9295 17 Transaction ID: 4660161546047624 Transaction Date/Time: 2021-03-11 12:01:16 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 73.35 Amount Tendered: ₦4,000.00 5905 8449 6277 4427 3648 18 Transaction ID: 8760161461029224 Transaction Date/Time: 2021-03-01 15:51:32 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 91.68 Amount Tendered: ₦5,000.00 3449 0963 0064 3703 1300 19 Transaction ID: 4246161364425124 Transaction Date/Time: 2021-02-18 11:30:51 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 91.68 Amount Tendered: ₦5,000.00 6373 3049 2499 3205 1660 20 Transaction ID: 5159161252872124 Transaction Date/Time: 2021-02-05 13:38:41 Meter No.: 57100047208 Account No.: 623195149801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 73.35 Amount Tendered: ₦4,000.00 0032 4172 8449 8042 6687