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Ticket No:
#00017646
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Good afternoon please kindly assist me with this meter VH 01351685589 Thank
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Muhammad Muhammad Usman
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vh
Impact Summary:
Hello, Find below, # Transaction Details Token Details 1 Transaction ID: 2543163422432124 Transaction Date/Time: 2021-10-14 16:12:01 Meter No.: 01351685589 Account No.: AGR9572484 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 18.24 Amount Tendered: ₦1,000.00 6279 8862 4491 9631 2030 2 Transaction ID: 9676162764590624 Transaction Date/Time: 2021-07-30 12:51:46 Meter No.: 01351685589 Account No.: AGR9572484 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 18.99 Amount Tendered: ₦1,000.00 6208 9612 1560 7704 0418 3 Transaction ID: 2928162265080324 Transaction Date/Time: 2021-06-02 17:20:03 Meter No.: 01351685589 Account No.: AGR9572484 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 18.99 Amount Tendered: ₦1,000.00 5044 4210 1722 9083 4740 4 Transaction ID: 8654161856518524 Transaction Date/Time: 2021-04-16 10:26:25 Meter No.: 01351685589 Account No.: AGR9572484 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦69.77 Energy Cost: ₦930.23 KwH: 18.99 Amount Tendered: ₦1,000.00 5323 0271 0111 4012 2538