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Ticket No:
#00017600
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear it support Please kindly generate VH following the meter number 0101200072458
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vh
Impact Summary:
# Transaction Details Token Details 1 Transaction ID: 0469163091730224 Transaction Date/Time: 2021-09-06 09:35:02 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 82.54 Amount Tendered: ₦3,000.00 4260 9129 6659 4033 8808 2 Transaction ID: 0576162806300424 Transaction Date/Time: 2021-08-04 08:43:24 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 87.73 Amount Tendered: ₦3,000.00 3200 1484 7641 9537 3944 3 Transaction ID: 3542162547279924 Transaction Date/Time: 2021-07-05 09:13:19 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 87.73 Amount Tendered: ₦3,000.00 7036 5099 6864 5345 2751 4 Transaction ID: 1596162305299724 Transaction Date/Time: 2021-06-07 09:03:17 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 87.73 Amount Tendered: ₦3,000.00 3993 8875 5243 4665 7442 5 Transaction ID: 1687161830030824 Transaction Date/Time: 2021-04-13 08:51:48 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 87.73 Amount Tendered: ₦3,000.00 2657 6239 8466 8020 1796 6 Transaction ID: 3814161458534924 Transaction Date/Time: 2021-03-01 08:55:49 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 93.62 Amount Tendered: ₦3,000.00 6376 6612 2692 5915 5534 7 Transaction ID: 4924161242627424 Transaction Date/Time: 2021-02-04 09:11:14 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 93.62 Amount Tendered: ₦3,000.00 5862 1783 7166 3429 6786 8 Transaction ID: 1472160974594924 Transaction Date/Time: 2021-01-04 08:39:09 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 87.73 Amount Tendered: ₦3,000.00 4061 3408 1933 7512 2465 9 Transaction ID: 16067370340024 Transaction Date/Time: 2020-11-30 12:50:57 Meter No.: 0101200072458 Account No.: 612845 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 93.62 Amount Tendered: ₦3,000.00 7026 1122 7845 7013 5307