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Ticket No:
#00017426
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Good morning please kindly assist me with the meter VH 23102131226 Thanks
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
Hello, Find below, Transaction ID: 1338161368208824 Transaction Date/Time: 2021-02-18 22:01:28 Meter No.: 23102131226 Account No.: 579781 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 Transaction ID: 1942162101221424 Transaction Date/Time: 2021-05-14 18:10:14 Meter No.: 23102131226 Account No.: 579781 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy SolutionVAT: ₦174.42 Energy Cost: ₦2,325.58 KwH: 73.11 Amount Tendered: ₦2,500.00 6733 7952 1907 4145 5094 Transaction ID: 4563162179087424 Transaction Date/Time: 2021-05-23 18:27:54 Meter No.: 23102131226 Account No.: 579781 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy SolutionVAT: ₦132.56 Energy Cost: ₦1,767.44 KwH: 55.56 Amount Tendered: ₦1,900.00 7281 2189 4329 4463 2078 Transaction ID: 6184161944598624 Transaction Date/Time: 2021-04-26 15:06:26 Meter No.: 23102131226 Account No.: 579781 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy SolutionVAT: ₦279.07 Energy Cost: ₦3,720.93 KwH: 116.97 Amount Tendered: ₦4,000.00 4466 5591 7996 7392 9334 Transaction ID: 8411161123534424 Transaction Date/Time: 2021-01-21 14:22:24 Meter No.: 23102131226 Account No.: 579781 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦6,000.00 KwH: 0.00 Amount Tendered: ₦6,000.00