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Ticket No:
#00016927
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear support, Kindly avail us with the VH for 62420224131.
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vh
Impact Summary:
Hello, Find below, Transaction DetailsToken DetailsTransaction ID: 0925161909350424 Transaction Date/Time: 2021-04-22 13:11:44 Meter No.: 62420224131 Account No.: 649582 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy SolutionVAT: ₦69.77 Energy Cost: ₦930.23 KwH: 29.24 Amount Tendered: ₦1,000.00 1450 1878 2028 3187 7430 Transaction ID: 1182161190815824 Transaction Date/Time: 2021-01-29 09:15:58 Meter No.: 62420224131 Account No.: 649582 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦4,000.00 KwH: 0.00 Amount Tendered: ₦4,000.00 Transaction ID: 2411161441828924 Transaction Date/Time: 2021-02-27 10:31:29 Meter No.: 62420224131 Account No.: 649582 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦4,000.00 KwH: 0.00 Amount Tendered: ₦4,000.00 Transaction ID: 6756161657522324 Transaction Date/Time: 2021-03-24 09:40:23 Meter No.: 62420224131 Account No.: 649582 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦7,000.00 KwH: 0.00 Amount Tendered: ₦7,000.00 Transaction ID: 8462161055986624 Transaction Date/Time: 2021-01-13 18:44:26 Meter No.: 62420224131 Account No.: 649582 Transaction Type: Postpaid Agent ID/Name: 000024/Allstream Energy SolutionEnergy Cost: ₦5,000.00 KwH: 0.00 Amount Tendered: ₦5,000.00