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Ticket No:
#00016678
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Good morning, Kindly assist with KCT for these meters 0101200099717 on index 0021 0101200117949 on index 0022 0101200050421 0101200117592 0101200008766 0101200087699 on index 0004 0101200064570 on index 0030 0101200061543 0101190154423 on index 0004 0101190135679 0101200005557 on index 002 -001 0101200017206 on index 002-001 0101200008940 0101200020432 0101190134599 on index 000 0101200119770 0101200127005
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
Find below, 0101200099717 on index 0021 1422 9028 1541 5171 5562 4452 2368 1798 9826 6021 0101200117949 on index 0022 5216 7702 0541 0475 9247 1625 8309 8219 9366 8286 0101200050421 4498 4771 9982 2092 4003 6678 5327 7796 2121 8855 0101200117592 5833 9029 0095 7310 2115 1294 9259 8950 0264 2400 0101200008766 This is not found on our database. Kindly confirm the meter number. 0101200087699 on index 0004 This is not found on our database. Kindly confirm the meter number. 0101200064570 on index 0030 1128 1433 9501 6486 7352 2729 3308 8230 5441 3871 0101200061543 6563 0205 2014 8382 3009 1018 2473 1401 4384 1791 0101190154423 on index 0004 2511 6105 1781 8167 7016 3988 1969 9025 2365 3714 0101190135679 2994 6272 2358 0696 1153 2602 9616 2479 4002 4256 0101200005557 on index 002 -001 4286 4297 8527 1769 7345 2099 1068 2062 5057 9259 0101200017206 on index 002-001 5384 1980 0615 9339 6414 1057 8148 9849 4879 1804 0101200008940 5698 1786 6014 2616 5576 3976 2397 2066 4358 6374 0101200020432 This meter is on 001 on our system, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 0101190134599 on index 000 0376 7848 1092 2256 6001 1266 1673 3747 5357 1723 0101200119770 6153 1051 1633 6042 3742 6421 4358 8148 9592 4316 0101200127005 3777 2029 1998 3013 9771 2358 8296 8899 1532 7746