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Ticket No:
#00016537
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Hello Team, Kindly assist with the above-mentioned for the meter numbers below 1. 0101200126700 2. 0101200028468 3. 54160743818 4. 0101200055982 5. 0101200125934 6. 0101200112643 7. 0101200060024 8. 0101200033112 Best Regards, Halima Mujtaba Abdulrahman
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
Find below, 1. 0101200126700 6763 3779 8768 1627 3694 2807 6216 7245 1597 5362 2. 0101200028468 7209 8059 9815 3599 3852 5187 7932 5570 7739 4685 3. 54160743818 6378 0386 5092 5617 7227 2194 6787 3290 1455 3615 4. 0101200055982 3980 7448 2250 8997 4952 1140 1151 7214 6854 4306 5. 0101200125934 This is not found on our database. Kindly confirm the meter number. 6. 0101200112643 This meter is on 001 on our system, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 7. 0101200060024 0061 1949 9889 9754 2999 7123 8840 6864 8368 6933 8. 0101200033112 6097 5505 5076 2901 4895 6573 6003 5797 5327 1512