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Ticket No:
#00016479
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear ICT Team, Please, kindly furnish me with KCTs for these customers below: MSN: PRESENT INDEX: 0101200015309 0101200107718 0101200104012 0101200073241 0101190151296 0101290242840 0101161071317 0101190148565. 0000 0101200019095 0101200127179 54150638861 0101200060800 0101205006972 0101200010714 Thank you. Warm regards. Josephtegwimwye
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
Hello, Find below, 0101200015309 0948 3744 9027 6411 0064 1885 5247 4255 1092 6324 0101200107718 1847 5982 4176 7813 9990 5236 3293 1150 7085 2461 0101200104012 0461 9920 2720 4517 7535 1457 6740 2523 7940 6718 0101200073241 2642 5550 3760 0739 6538 6567 3260 2252 1016 0572 0101190151296 Provide us with the meter account name 0101290242840 Not found on our database or not captured. 0101161071317 0292 4565 8190 9917 3452 3188 8480 0780 2885 9582 0101190148565. This meter its on 001 in our system how ever query the meter to find out which tariff index its on. 0101200019095 0056 1378 2850 9880 9544 3824 5809 7556 2195 9306 0101200127179 This meter its on 001 in our system how ever query the meter to find out which tariff index its on. 54150638861 4366 6917 0647 6353 2258 1895 6470 1731 4013 6005 0101200060800 6119 8495 4969 0096 2539 1612 8552 5055 9887 6624 0101205006972 4720 8487 0749 1631 9818 7328 5114 1152 5841 8073 0101200010714 3814 5012 4039 9275 0453 1356 4854 5301 0485 2506