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Ticket No:
#00015924
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear Support, Kindly avail us the VH for 0101178026031
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
vh
Impact Summary:
Find below, Transaction Details Token Details Transaction ID: 0416161182710524 Transaction Date/Time: 2021-01-28 10:45:05 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦1,046.51 Energy Cost: ₦13,953.49 KwH: 306.33 Amount Tendered: ₦15,000.00 1723 5096 8913 1064 8886 Transaction ID: 1466161641096124 Transaction Date/Time: 2021-03-22 12:02:41 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦1,046.51 Energy Cost: ₦13,953.49 KwH: 306.33 Amount Tendered: ₦15,000.00 1222 6093 0959 2474 3579 Transaction ID: 1568161104150624 Transaction Date/Time: 2021-01-19 08:31:46 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦1,046.51 Energy Cost: ₦13,953.49 KwH: 306.33 Amount Tendered: ₦15,000.00 1755 0091 4216 7471 0308 Transaction ID: 2861160974719624 Transaction Date/Time: 2021-01-04 08:59:56 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦697.67 Energy Cost: ₦9,302.33 KwH: 195.63 Amount Tendered: ₦10,000.00 3389 6861 5332 2971 8293 Transaction ID: 3175161536524024 Transaction Date/Time: 2021-03-10 09:34:00 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦1,046.51 Energy Cost: ₦13,953.49 KwH: 306.33 Amount Tendered: ₦15,000.00 4984 0192 2156 0682 4653 Transaction ID: 3979161339379824 Transaction Date/Time: 2021-02-15 13:56:38 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦1,046.51 Energy Cost: ₦13,953.49 KwH: 306.33 Amount Tendered: ₦15,000.00 4443 7844 9450 3163 4086 Transaction ID: 4511161743418024 Transaction Date/Time: 2021-04-03 08:16:20 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦1,046.51 Energy Cost: ₦13,953.49 KwH: 293.45 Amount Tendered: ₦15,000.00 0311 3198 9850 2614 0428 Transaction ID: 5781161519541524 Transaction Date/Time: 2021-03-08 10:23:35 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦209.30 Energy Cost: ₦2,790.70 KwH: 61.27 Amount Tendered: ₦3,000.00 5864 4536 5330 0667 7965 Transaction ID: 6134161460351524 Transaction Date/Time: 2021-03-01 13:58:35 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 102.11 Amount Tendered: ₦5,000.00 4371 7928 5323 4358 7631 Transaction ID: 6624161486002624 Transaction Date/Time: 2021-03-04 13:13:46 Meter No.: 0101178026031 Account No.: 621292115801 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦348.84 Energy Cost: ₦4,651.16 KwH: 102.11 Amount Tendered: ₦5,000.00 4933 0791 6830 6393 0556