JED Plc IT Incident Tracker

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Ticket No: #00015765
Issue Type:	Priority:	Date Identified:
Issue Description: Sir, Please be informed that the customers attached made payment on 10th & 24th Feb., 2021 respectively through Jedplc cashier, but the payments did not reflect on the customers bill nor on the customers payment history. However, if you use the USSD 3478627# the payment is there, but not on the customers bill nor on JCS. Please sir, assist. Thanks.
Initiated BY:	Initiator's Email:	Initiator's Phone:
Assign To:	Escalation Required?	Expected Resolution Date:
Rationale	Actual Resolved Date:	Action Steps Taken: S
Impact Summary: Hello, After going through the issue we found out that the transaction was not successful on the cashier wallet, and the wallet has not debited. And even the receipt Attached on this mail is an re-print receipt which means after the transaction failed the cashier re print it, No transaction ID on the receipt. For the other transaction it has not reflected on our system and the receipt Attached is invalid, the receipt cannot be readable. Regards.