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Ticket No:
#00015540
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
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Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Hello, Good afternoon, Kindly assist with KCT for these meters. The meters rejected the tokens, after querying it displayed 0001.Thank you. Meter Numbers: 0101200077747 0101190132916 0101200077788 0101200005291 0101200018519 0101200043947 0101200050306 0101190137238 0101200007249 0101200019186 0101190144168 0101200039473
Initiated BY:
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Initiator's Email:
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Assign To:
Umar Auwal
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
kct
Impact Summary:
0101200077747 0253 4027 0612 5767 4430 5381 7541 8913 8020 3491 0101190132916 5131 2269 9286 5300 2010 4148 2849 7990 6247 5649 0101200077788 This is a Single Phase Residential (01) meter, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 0101200005291 This is not found on our database. Kindly confirm the meter number. 0101200018519 This is a Single Phase Residential (01) meter, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 0101200043947 This is a Single Phase Residential (01) meter, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 0101200050306 7214 9996 4221 0199 3254 5025 3434 6514 5093 6976 0101190137238 5254 9815 4675 5686 3718 0543 4957 3131 8027 2932 0101200007249 0889 8932 4356 0793 4021 5820 7430 2335 4288 5016 0101200019186 4584 9642 3164 4559 0162 1469 8966 3893 0081 5303 0101190144168 4584 9642 3164 4559 0162 1469 8966 3893 0081 5303 0101200039473 2250 6634 2636 4445 5889 5815 2038 2222 9049 0261