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Ticket No:
#00015421
Issue Type:
KCT Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: KCT Hello Team, Kindly assist with the above-mentioned for the meter numbers below 1. 0101185071327 2. 0101200064646 3. 0101200058192 4. 0101200058036 (this meter is rejecting token) 5. 0101200034565 6. 0101200040935 7. 0101200012439 8. 0101200028534 9. 0101200041958 10. 0101200038095 11. 0101200028518 12. 0101200054845
Initiated BY:
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Initiator's Email:
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Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
KCT
Impact Summary:
Find below, 1. 0101185071327 5699 0942 5751 4618 4684 2027 3909 4642 4870 2755 2. 0101200064646 1786 7843 0995 3735 5713 5142 9940 8039 6288 7837 3. 0101200058192 3202 1108 3594 2386 1408 0314 9196 5010 2704 6603 4. 0101200058036 (this meter is rejecting token) This meter is on 001 on our system, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 5. 0101200034565 This meter is on 001 on our system, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 6. 0101200040935 4071 4771 1806 1288 1251 2525 2794 9583 1483 1387 7. 0101200012439 0393 1038 3857 9405 2095 3639 9913 5475 2270 7883 8. 0101200028534 This meter is on 001 on our system, hence no KCT required. However, kindly query the meter and let us know which tariff index it is on. 9. 0101200041958 5112 4197 9906 8051 5080 1213 3922 4360 1490 0135 10. 0101200038095 0996 1345 3282 7526 0990 1402 5174 9751 9865 9107 11. 0101200028518 0949 0448 5628 6646 9506 5468 7881 6116 2680 3451 12. 0101200054845 0825 1412 8828 6669 7098 2036 5494 2372 1310 0146