JED Plc
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Ticket No:
#00015335
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Hello, Kindly assist with Vending History for this meter . Two purchases of #2500 each were made, but token was received for only one on 8/04/2021.Thank you. Meter Number:54161146052
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Hello, Note that only one transaction on the date sent was successful and reflected on our system. Find below transaction for this customer, Transaction ID: 2689161220656024 Transaction Date/Time: 2021-02-01 20:09:20 Meter No.: 54161146052 Account No.: 666892 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦132.56 Energy Cost: ₦1,767.44 KwH: 59.29 Amount Tendered: ₦1,900.00 1088 5996 2395 5448 7869 Transaction ID: 4765161790373624 Transaction Date/Time: 2021-04-08 18:42:16 Meter No.: 54161146052 Account No.: 666892 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦174.42 Energy Cost: ₦2,325.58 KwH: 73.11 Amount Tendered: ₦2,500.00 1835 9932 5960 2620 2020 Transaction ID: 6425161256040424 Transaction Date/Time: 2021-02-05 22:26:44 Meter No.: 54161146052 Account No.: 666892 Transaction Type: Prepaid Agent ID/Name: 000024/Allstream Energy Solution VAT: ₦237.21 Energy Cost: ₦3,162.79 KwH: 106.10 Amount Tendered: ₦3,400.00 6354 6741 0579 4972 2607