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Ticket No:
#00015226
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: REQUEST FOR ITRON VENDING HISTORY - 0101185058571 Kindly assist for ITRON VH for this MD customer please. Please treat as urgent. Best regards.
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Find below, Operator_Name_ Terminal Retailer Meter_Number Transaction Ref Account_Number Actual_Trans_Date Customer_Location_Reference Debt Refund VAT Tariff Meter_Type Last_Vend_Date Customer_Name Energy_In_Kwh Cost_of_Energy Amount_Tendered BOCA1 00001 BOCA 0101185058571 Adroit3EMDB05241194 688394 20 Jul 2020 15:56 AZA688394 70 COMMERCIAL 3-PHASE MD (C2) MOJEC C2000 KEYPAD(STS) 3-PHASE 04 Aug 2020 08:58 AND PROPERTIES LTD 21 930 1000 BOCA1 00001 BOCA 0101185058571 Adroit3EMDB05242118 688394 20 Jul 2020 17:05 AZA688394 698 COMMERCIAL 3-PHASE MD (C2) MOJEC C2000 KEYPAD(STS) 3-PHASE 04 Aug 2020 08:58 AND PROPERTIES LTD 204 9302 10000 BOCA1 00001 BOCA 0101185058571 Adroit3EMDB05253535 688394 21 Jul 2020 19:39 AZA688394 3488 COMMERCIAL 3-PHASE MD (C2) MOJEC C2000 KEYPAD(STS) 3-PHASE 04 Aug 2020 08:58 AND PROPERTIES LTD 1021 46512 50000 BOCA1 00001 BOCA 0101185058571 Adroit3EMDB05382720 688394 04 Aug 2020 08:58 AZA688394 1395 COMMERCIAL 3-PHASE MD (C2) MOJEC C2000 KEYPAD(STS) 3-PHASE 04 Aug 2020 08:58 AND PROPERTIES LTD 409 18605 20000 Tukur Hamid IT Support Officer Jos Electricity Distribution Plc HQ