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Ticket No:
#00015070
Issue Type:
Reversal
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
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Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear RHA, Our review of cashiers collections in February 2021 reveals that Ulam Daniel has under declared his/her collections by N597,474 on 24th February, 2021. We therefore want to know the following; 1. Are you aware of the incident? 2. What exactly happen that day? 3. Has he declared overage on that date? 4. Was there any mail communicating the same incident? 5. How was the clearing cashier cleared him for that day transactions? 6. How was his wallet reconciled? 7. Do you anticipate such error? 8. Highlight the process flows being followed by the clearing cashier in clearing your region’s cashiers?
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Abubakar Anas Aliyu
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
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