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Ticket No:
#00014963
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Request Pease send the total outstanding debt and vending history : 0101170437111 Thanks
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Good morning, Find below, Debt Details • Name: OUTSTANDING • Reference Number: 595808 • Start Date: 9/1/2019 • Category: Outstanding Balance • Original Balance: $32,819.73 • Outstanding Balance: $8,819.73 • Running Balance: $8,819.73 • Note: Outstanding Balance Migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 8/5/2020 12:33:10 AM Date Sold: 18/01/19 17:32 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 190181632400 Supplier Ref: 190181632400 Receipt: Adroit3EMDB01614175 Total Value: N2,000.00 Standard: N2,000.00 - 26655727125881639974 Fixed: N0.00 Date Sold: 12/02/19 14:46 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 904313460000 Supplier Ref: 904313460000 Receipt: Adroit3EMDB01807986 Total Value: N2,000.00 Standard: N2,000.00 - 16620250008961805790 Fixed: N0.00 Date Sold: 26/02/19 00:25 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 905623220000 Supplier Ref: 905623220000 Receipt: Adroit3EMDB01903795 Total Value: N5,000.00 Standard: N5,000.00 - 44517215673819488212 Fixed: N0.00 Date Sold: 15/04/19 10:28 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 191050929076 Supplier Ref: 191050929076 Receipt: Adroit3EMDB02183100 Total Value: N1,500.00 Standard: N1,500.00 - 13763022955193914627 Fixed: N0.00 Date Sold: 05/05/19 01:01 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 912500010000 Supplier Ref: 912500010000 Receipt: Adroit3EMDB02298511 Total Value: N2,000.00 Standard: N2,000.00 - 47076867452906200955 Fixed: N0.00 Date Sold: 04/06/19 00:02 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 915423020000 Supplier Ref: 915423020000 Receipt: Adroit3EMDB02449148 Total Value: N1,000.00 Standard: N1,000.00 - 11348030915529992540 Fixed: N0.00 Date Sold: 01/07/19 13:12 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 191821212576 Supplier Ref: 191821212576 Receipt: Adroit3EMDB02583423 Total Value: N3,500.00 Standard: N3,500.00 - 06393213625865170043 Fixed: N0.00 Date Sold: 02/08/19 07:57 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 921406570000 Supplier Ref: 921406570000 Receipt: Adroit3EMDB02740821 Total Value: N2,000.00 Standard: N2,000.00 - 38270784963237298606 Fixed: N0.00 Date Sold: 09/08/19 06:52 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 922105480000 Supplier Ref: 922105480000 Receipt: Adroit3EMDB02776945 Total Value: N800.00 Standard: N800.00 - 69124221319006819369 Fixed: N0.00 Date Sold: 14/08/19 13:14 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 922612100000 Supplier Ref: 922612100000 Receipt: Adroit3EMDB02802705 Total Value: N2,000.00 Standard: N2,000.00 - 65031673523043194546 Fixed: N0.00 Date Sold: 05/09/19 18:01 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 192481701518 Supplier Ref: 192481701518 Receipt: Adroit3EMDB02916612 Total Value: N3,000.00 Standard: N1,000.00 - 41213661392096171934 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 28/09/19 04:30 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 927103310000 Supplier Ref: 927103310000 Receipt: Adroit3EMDB03036601 Total Value: N5,000.00 Standard: N5,000.00 - 68255337820324091399 Fixed: N0.00 Date Sold: 29/10/19 07:10 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 930206110000 Supplier Ref: 930206110000 Receipt: Adroit3EMDB03206049 Total Value: N2,500.00 Standard: N500.00 - 36073912569353226163 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 02/12/19 00:42 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 933523430000 Supplier Ref: 933523430000 Receipt: Adroit3EMDB03435523 Total Value: N5,000.00 Standard: N1,000.00 - 65952898799788936889 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 03/12/19 07:13 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 933706140000 Supplier Ref: 933706140000 Receipt: Adroit3EMDB03448348 Total Value: N2,000.00 Standard: N2,000.00 - 42475273679942536734 Fixed: N0.00 Date Sold: 31/12/19 19:06 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 936518070000 Supplier Ref: 936518070000 Receipt: Adroit3EMDB03684124 Total Value: N5,000.00 Standard: N5,000.00 - 11651418376795313075 Fixed: N0.00 Date Sold: 01/02/20 13:32 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 200321232494 Supplier Ref: 200321232494 Receipt: Adroit3EMDB03947965 Total Value: N5,000.00 Standard: N1,000.00 - 16631404137752879064 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 03/03/20 09:33 Meter/Type: 0101170437111 Retailer/Operator: eTranzact/ Token Ref: 006308280000 Supplier Ref: 006308280000 Receipt: Adroit3EMDB04251808 Total Value: N4,000.00 Standard: N2,000.00 - 04988870095295839155 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 08/04/20 11:36 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 200991036240 Supplier Ref: 200991036240 Receipt: Adroit3EMDB04530123 Total Value: N4,000.00 Standard: N2,000.00 - 71839468318115648992 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 03/05/20 14:57 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 201241457097 Supplier Ref: 201241457097 Receipt: Adroit3EMDB04703749 Total Value: N4,500.00 Standard: N2,500.00 - 18874056383592265929 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 27/05/20 20:19 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 201482019326 Supplier Ref: 201482019326 Receipt: Adroit3EMDB04861116 Total Value: N2,000.00 Standard: N2,000.00 - 46576983053815300913 Fixed: N0.00 Date Sold: 08/06/20 19:27 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 201601927420 Supplier Ref: 201601927420 Receipt: Adroit3EMDB04945707 Total Value: N4,000.00 Standard: N2,000.00 - 67852442767871480182 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 16/06/20 11:29 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 201681129390 Supplier Ref: 201681129390 Receipt: Adroit3EMDB04993378 Total Value: N1,000.00 Standard: N1,000.00 - 52324780288601525906 Fixed: N0.00 Date Sold: 01/07/20 11:11 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 201831111428 Supplier Ref: 201831111428 Receipt: Adroit3EMDB05108687 Total Value: N5,000.00 Standard: N3,000.00 - 41478010317227099993 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 30/07/20 00:37 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 202120037483 Supplier Ref: 202120037483 Receipt: Adroit3EMDB05332827 Total Value: N2,000.00 Standard: N2,000.00 - 38756446152323824503 Fixed: N0.00 Date Sold: 05/08/20 00:33 Meter/Type: 0101170437111 Retailer/Operator: BOCA/ Token Ref: 202180033157 Supplier Ref: 202180033157 Receipt: Adroit3EMDB05393098 Total Value: N3,700.00 Standard: N1,700.00 - 23903649005049934252 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 27