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Ticket No:
#00014960
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Request Please send the original , outstanding and vending history : 54160854417 Thanks
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Good morning, Find below, Date Sold: 17/12/18 18:08 Meter/Type: 54160854417 Retailer/Operator: BOCA/ Token Ref: 183511709013 Supplier Ref: 183511709013 Receipt: Adroit3EMDB01404792 Total Value: N1,000.00 Standard: N1,000.00 - 69223375294148797820 Fixed: N0.00 Date Sold: 12/04/19 16:54 Meter/Type: 54160854417 Retailer/Operator: Fucil/ Token Ref: 753633551133722 Supplier Ref: 753633551133722 Receipt: FuGrp3EMDB02173463 Total Value: N5,150.00 Standard: N2,019.95 - 58254911750123769298 Debt: N3,130.05 - Total Debt/Refund Fixed: N0.00 Date Sold: 25/07/19 17:12 Meter/Type: 54160854417 Retailer/Operator: DATAPEX/ Token Ref: 156406752116 Supplier Ref: 156406752116 Receipt: Adroit3EMDB02699645 Total Value: N10,000.00 Standard: N6,869.95 - 54565030548164615953 Debt: N3,130.05 - Total Debt/Refund Fixed: N0.00 Date Sold: 13/05/20 11:53 Meter/Type: 54160854417 Retailer/Operator: BOCA/ Token Ref: 201341153278 Supplier Ref: 201341153278 Receipt: Adroit3EMDB04766010 Total Value: N13,000.00 Standard: N3,000.00 - 38257522271734299252 Debt: N10,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 04/06/20 10:53 Meter/Type: 54160854417 Retailer/Operator: BOCA/ Token Ref: 201561053313 Supplier Ref: 201561053313 Receipt: Adroit3EMDB04915034 Total Value: N5,050.00 Standard: N50.00 - 13951822283429305893 Debt: N5,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 9 Debt Details • Name: OUTSTANDING • Reference Number: 54160854417 • Start Date: 1/23/2019 • Category: Outstanding Balance • Original Balance: $211,267.61 • Outstanding Balance: $190,007.51 • Running Balance: $190,007.51 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $5,000.00 • Latest Payment: 6/4/2020 10:53:24 AM