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Ticket No:
#00014945
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Request for the vending history and Outstanding balance meter no 54160992738 Kindly Furnish me with the above information Best regards!
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Please find below. Debt Details • Name: OUTSTANDING • Reference Number: 54160992738 • Start Date: 1/21/2020 • Category: Outstanding Balance • Original Balance: $67,006.10 • Outstanding Balance: $51,006.10 • Running Balance: $51,006.10 • Note: 67006.10 • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 8/2/2020 11:21:03 AM Date Sold: 05/06/19 10:32 Meter/Type: 54160992738 Retailer/Operator: DATAPEX/ Token Ref: 155972317472 Supplier Ref: 155972317472 Receipt: Adroit3EMDB02455142 Total Value: N3,000.00 Standard: N3,000.00 - 71033801357034495865 Fixed: N0.00 Date Sold: 23/06/19 15:40 Meter/Type: 54160992738 Retailer/Operator: DATAPEX/ Token Ref: 156129715079 Supplier Ref: 156129715079 Receipt: Adroit3EMDB02545995 Total Value: N5,000.00 Standard: N5,000.00 - 62291106941144955854 Fixed: N0.00 Date Sold: 09/10/19 19:16 Meter/Type: 54160992738 Retailer/Operator: DATAPEX/ Token Ref: 157064133335 Supplier Ref: 157064133335 Receipt: Adroit3EMDB03102812 Total Value: N4,000.00 Standard: N4,000.00 - 11797668273604740483 Fixed: N0.00 Date Sold: 15/01/20 08:18 Meter/Type: 54160992738 Retailer/Operator: DATAPEX/ Token Ref: 157906913951 Supplier Ref: 157906913951 Receipt: Adroit3EMDB03796257 Total Value: N4,000.00 Standard: N4,000.00 - 27452599908403376853 Fixed: N0.00 Date Sold: 06/03/20 21:42 Meter/Type: 54160992738 Retailer/Operator: DATAPEX/ Token Ref: 158352374936 Supplier Ref: 158352374936 Receipt: Adroit3EMDB04303699 Total Value: N10,000.00 Standard: N4,000.00 - 47539684561361067174 Debt: N6,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 18/04/20 14:42 Meter/Type: 54160992738 Retailer/Operator: BOCA/ Token Ref: 201091442373 Supplier Ref: 201091442373 Receipt: Adroit3EMDB04600559 Total Value: N5,000.00 Standard: N3,000.00 - 73502703581324046069 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 20/05/20 15:02 Meter/Type: 54160992738 Retailer/Operator: BOCA/ Token Ref: 201411502476 Supplier Ref: 201411502476 Receipt: Adroit3EMDB04810851 Total Value: N3,000.00 Standard: N1,000.00 - 69346484014170143915 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 09/06/20 18:28 Meter/Type: 54160992738 Retailer/Operator: BOCA/ Token Ref: 201611828368 Supplier Ref: 201611828368 Receipt: Adroit3EMDB04950581 Total Value: N3,100.00 Standard: N1,100.00 - 16348151822004766306 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 02/07/20 15:26 Meter/Type: 54160992738 Retailer/Operator: BOCA/ Token Ref: 201841527043 Supplier Ref: 201841527043 Receipt: Adroit3EMDB05119881 Total Value: N4,000.00 Standard: N2,000.00 - 13331940163916441355 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 02/08/20 11:21 Meter/Type: 54160992738 Retailer/Operator: BOCA/ Token Ref: 202151121080 Supplier Ref: 202151121080 Receipt: Adroit3EMDB05365276 Total Value: N5,000.00 Standard: N3,000.00 - 23666055360793909503 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 45