JED Plc
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Ticket No:
#00014938
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: 0101160046021 Hello Kindly assist with vending history and debt profile of above meter serial number -- Regards,
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Good morning, Find below, Debt Details • Name: Outstanding Bal. • Reference Number: 627520 • Start Date: 1/14/2020 • Category: Outstanding Balance • Original Balance: $22,943.28 • Outstanding Balance: $19,943.28 • Running Balance: $19,943.28 • Note: O/s from JCS • Status: Active • Collection Method: Per Vend Amount • Collection Value: $11,000.00 • Latest Payment: 7/21/2020 8:59:37 PM Date Sold: 04/03/19 16:09 Meter/Type: 0101160046021 Retailer/Operator: Fucil/ Token Ref: 622835620042504 Supplier Ref: 622835620042504 Receipt: FuGrp3EMDB01955369 Total Value: N1,000.00 Standard: N1,000.00 - 06222591031789112494 Fixed: N0.00 Date Sold: 22/05/19 19:44 Meter/Type: 0101160046021 Retailer/Operator: BOCA/ Token Ref: 191421844464 Supplier Ref: 191421844464 Receipt: Adroit3EMDB02381659 Total Value: N1,000.00 Standard: N1,000.00 - 68321047466072515397 Fixed: N0.00 Date Sold: 05/07/19 19:40 Meter/Type: 0101160046021 Retailer/Operator: BOCA/ Token Ref: 191861840161 Supplier Ref: 191861840161 Receipt: Adroit3EMDB02605701 Total Value: N500.00 Standard: N500.00 - 61473668762034087296 Fixed: N0.00 Date Sold: 15/10/19 20:41 Meter/Type: 0101160046021 Retailer/Operator: BOCA/ Token Ref: 192881943016 Supplier Ref: 192881943016 Receipt: Adroit3EMDB03135049 Total Value: N500.00 Standard: N500.00 - 39930927676006500208 Fixed: N0.00 Date Sold: 21/07/20 20:59 Meter/Type: 0101160046021 Retailer/Operator: BOCA/ Token Ref: 202032059281 Supplier Ref: 202032059281 Receipt: Adroit3EMDB05254437 Total Value: N4,000.00 Standard: N1,000.00 - 49531599835433925200 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 9