JED Plc
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Ticket No:
#00014817
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Debt profile Hello Kindly assist with debt profile of the meter serial numbers below 54161004145 0101160015786 57300009321 54161028482 54161008005 -- Regards,
Initiated BY:
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Initiator's Email:
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Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt details
Impact Summary:
Hello, Find below, 54161004145 Meter Serial Number: 54161004145 Contract Account Number: 531597 Debt Details • Name: OUTSTANDING • Reference Number: 54161004145 • Start Date: 2/6/2020 • Category: Outstanding Balance • Original Balance: $171,231.12 • Outstanding Balance: $162,231.12 • Running Balance: $162,231.12 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $3,000.00 • Latest Payment: 4/20/2020 8:49:48 AM 0101160015786 Meter Serial Number: 0101160015786 Contract Account Number: 6123653721-01 Debt Details • Name: Outstanding • Reference Number: 6123653721-01 • Start Date: 3/27/2020 • Category: Outstanding Balance • Original Balance: $30,700.91 • Outstanding Balance: $12,700.91 • Running Balance: $12,700.91 • Note: Outstanding Balance Migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $5,000.00 • Latest Payment: 7/24/2020 2:14:31 PM 57300009321 Meter Serial Number: 57300009321 Contract Account Number: 476964 Debt Details This customer does not have any Debt accounts associated. 54161028482 Meter Serial Number: 54161028482 Contract Account Number: 581165 Debt Details • Name: OUTSTANDING • Reference Number: 581165 • Start Date: 3/15/2020 • Category: Outstanding Balance • Original Balance: $31,922.80 • Outstanding Balance: $16,922.80 • Running Balance: $16,922.80 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $5,000.00 • Latest Payment: 7/24/2020 10:01:53 AM 54161008005 Debt Details • Name: Outstanding • Reference Number: 504295 • Start Date: 1/22/2019 • Category: Outstanding Balance • Original Balance: $126,627.74 • Outstanding Balance: $126,627.74 • Running Balance: $126,627.74 • Note: Outstanding • Status: Active • Collection Method: Monthly Amount • Collection Value: $4,477.20 • Latest Payment: not on record