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Ticket No:
#00014690
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear IT Support Team, Kindly furnish us with VH of 0101185053614 Thank you
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good morning, Find below, Top of Form Date Sold: 29/11/19 17:29 Meter/Type: 0101185053614 Retailer/Operator: BOCA/ Token Ref: 193331631345 Supplier Ref: 193331631345 Receipt: Adroit3EMDB03418635 Total Value: N1,000.00 Standard: N1,000.00 - 06698631865155692073 Fixed: N0.00 Date Sold: 29/06/20 21:03 Meter/Type: 0101185053614 Retailer/Operator: BOCA/ Token Ref: 201812103270 Supplier Ref: 201812103270 Receipt: Adroit3EMDB05093538 Total Value: N7,000.00 Standard: N2,195.20 - 30653026814401818742 Debt: N4,804.80 - Total Debt/Refund Fixed: N0.00 Date Sold: 05/07/20 13:38 Meter/Type: 0101185053614 Retailer/Operator: BOCA/ Token Ref: 201871338313 Supplier Ref: 201871338313 Receipt: Adroit3EMDB05140412 Total Value: N1,000.00 Standard: N1,000.00 - 57507157125113799954 Fixed: N0.00 Date Sold: 06/07/20 07:05 Meter/Type: 0101185053614 Retailer/Operator: BOCA/ Token Ref: 201880705421 Supplier Ref: 201880705421 Receipt: Adroit3EMDB05142768 Total Value: N1,000.00 Standard: N1,000.00 - 62032595814527331467 Fixed: N0.00 Date Sold: 08/07/20 16:54 Meter/Type: 0101185053614 Retailer/Operator: BOCA/ Token Ref: 201901654373 Supplier Ref: 201901654373 Receipt: Adroit3EMDB05163179 Total Value: N3,000.00 Standard: N3,000.00 - 19116801300472788645 Fixed: N0.00 Date Sold: 16/07/20 08:40 Meter/Type: 0101185053614 Retailer/Operator: BOCA/ Token Ref: 201980840378 Supplier Ref: 201980840378 Receipt: Adroit3EMDB05210678 Total Value: N2,000.00 Standard: N2,000.00 - 52752980621489750571 Fixed: N0.00 Date Sold: 16/07/20 08:45 Meter/Type: 0101185053614 Retailer/Operator: BOCA/ Token Ref: 201980845328 Supplier Ref: 201980845328 Receipt: Adroit3EMDB05210714 Total Value: N2,100.00 Standard: N2,100.00 - 52545790529452729335 Fixed: N0.00 Total records returned: 12 Bottom of Form