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Ticket No:
#00014685
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Vending history and total debt Please kindly send me the total outstanding debt and vending history of these customer; 54160892094
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Good morning, Find below, Debt Details • Name: Outstanding • Reference Number: 646540 • Start Date: 3/27/2020 • Category: Outstanding Balance • Original Balance: $21,504.47 • Outstanding Balance: $17,504.47 • Running Balance: $17,504.47 • Note: Outstanding Balance Migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 4/2/2020 9:44:57 AM Date Sold: 05/12/19 17:43 Meter/Type: 54160892094 Retailer/Operator: DATAPEX/ Token Ref: 157556073492 Supplier Ref: 157556073492 Receipt: Adroit3EMDB03473692 Total Value: N1,000.00 Standard: N1,000.00 - 14629074884331576796 Fixed: N0.00 Date Sold: 29/12/19 13:36 Meter/Type: 54160892094 Retailer/Operator: BOCA/ Token Ref: 193631239097 Supplier Ref: 193631239097 Receipt: Adroit3EMDB03659763 Total Value: N2,000.00 Standard: N2,000.00 - 04885173865198211370 Fixed: N0.00 Date Sold: 13/01/20 14:27 Meter/Type: 54160892094 Retailer/Operator: BOCA/ Token Ref: 200131330425 Supplier Ref: 200131330425 Receipt: Adroit3EMDB03780152 Total Value: N1,500.00 Standard: N1,500.00 - 16956392218925541805 Fixed: N0.00 Date Sold: 30/01/20 15:20 Meter/Type: 54160892094 Retailer/Operator: BOCA/ Token Ref: 200301420391 Supplier Ref: 200301420391 Receipt: Adroit3EMDB03926761 Total Value: N2,000.00 Standard: N2,000.00 - 04086219532614596923 Fixed: N0.00 Date Sold: 24/02/20 14:00 Meter/Type: 54160892094 Retailer/Operator: BOCA/ Token Ref: 200551300013 Supplier Ref: 200551300013 Receipt: Adroit3EMDB04157726 Total Value: N2,500.00 Standard: N2,500.00 - 64498647112011627323 Fixed: N0.00 Date Sold: 02/04/20 10:45 Meter/Type: 54160892094 Retailer/Operator: BOCA/ Token Ref: 200930945061 Supplier Ref: 200930945061 Receipt: Adroit3EMDB04487500 Total Value: N5,000.00 Standard: N1,000.00 - 48810968360607065417 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 18/04/20 09:34 Meter/Type: 54160892094 Retailer/Operator: BOCA/ Token Ref: 201090934496 Supplier Ref: 201090934496 Receipt: Adroit3EMDB04596043 Total Value: N5,000.00 Standard: N5,000.00 - 55570247962631191884 Fixed: N0.00 Total records returned: 11