JED Plc
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Ticket No:
#00014636
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Request for debt profile and vending history Good morning Meter number: 0101170459966 Thank you.
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Good morning, Find below, Debt Details • Name: OUTSTANDING • Reference Number: 0101170459966 • Start Date: 7/14/2020 • Category: Outstanding Balance • Original Balance: $98,751.37 • Outstanding Balance: $25,667.93 • Running Balance: $25,667.93 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 7/20/2020 2:09:05 PM Date Sold: 30/04/20 12:43 Meter/Type: 0101170459966 Retailer/Operator: BOCA/ Token Ref: 201211243380 Supplier Ref: 201211243380 Receipt: Adroit3EMDB04686930 Total Value: N3,000.00 Standard: N3,000.00 - 66086558519210309510 Fixed: N0.00 Date Sold: 16/05/20 21:03 Meter/Type: 0101170459966 Retailer/Operator: BOCA/ Token Ref: 201372103544 Supplier Ref: 201372103544 Receipt: Adroit3EMDB04793201 Total Value: N2,000.00 Standard: N2,000.00 - 69039096785111923718 Fixed: N0.00 Date Sold: 26/05/20 12:13 Meter/Type: 0101170459966 Retailer/Operator: BOCA/ Token Ref: 201471213232 Supplier Ref: 201471213232 Receipt: Adroit3EMDB04851840 Total Value: N4,000.00 Standard: N4,000.00 - 50343392427079732454 Fixed: N0.00 Date Sold: 19/06/20 21:53 Meter/Type: 0101170459966 Retailer/Operator: BOCA/ Token Ref: 201712153572 Supplier Ref: 201712153572 Receipt: Adroit3EMDB05019696 Total Value: N1,000.00 Standard: N1,000.00 - 52505679165755807673 Fixed: N0.00 Date Sold: 24/06/20 20:25 Meter/Type: 0101170459966 Retailer/Operator: BOCA/ Token Ref: 201762025385 Supplier Ref: 201762025385 Receipt: Adroit3EMDB05054652 Total Value: N300.00 Standard: N300.00 - 09445667554751135954 Fixed: N0.00 Date Sold: 26/06/20 00:08 Meter/Type: 0101170459966 Retailer/Operator: BOCA/ Token Ref: 201780008434 Supplier Ref: 201780008434 Receipt: Adroit3EMDB05063308 Total Value: N4,900.00 Standard: N4,900.00 - 23871478664298713318 Fixed: N0.00 Date Sold: 20/07/20 14:09 Meter/Type: 0101170459966 Retailer/Operator: BOCA/ Token Ref: 202021409100 Supplier Ref: 202021409100 Receipt: Adroit3EMDB05239748 Total Value: N3,000.00 Standard: N1,000.00 - 24520042818673517702 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 17