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Ticket No:
#00014632
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: DEBT PROFILE Hello kindly assist with debt profile of the meter serial numbers below 0101170380147 0101160015695
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt details
Impact Summary:
Good morning, Find below, 0101170380147 Debt Details • Name: OUTSTANDING • Reference Number: 0101170380147 • Start Date: 8/29/2019 • Category: Outstanding Balance • Original Balance: $59,046.90 • Outstanding Balance: $37,046.90 • Running Balance: $37,046.90 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 6/11/2020 2:49:45 PM 0101160015695 Debt Details • Name: OUTSTANDING • Reference Number: 6127040211-01 • Start Date: 3/2/2020 • Category: Outstanding Balance • Original Balance: $113,857.43 • Outstanding Balance: $103,357.43 • Running Balance: $103,357.43 • Note: none specified • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,500.00 • Latest Payment: 7/18/2020 10:57:34 AM