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Ticket No:
#00014627
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
54160741317 Dear Support, Pls I need debt profile and vending history of the above acct. Thank you.
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Good Morning, Find below the request, Meter Serial Number: 54160741317 Debt Details • Name: OUTSTANDING BALANCE • Reference Number: 54160741317 • Start Date: 11/14/2016 • Category: Outstanding Balance • Original Balance: $9,658.03 • Outstanding Balance: $0.00 • Running Balance: $0.00 • Note: none specified • Status: Paid off • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 3/31/2017 2:51:39 PM VH Date Sold: 14/11/16 12:09 Meter/Type: 54160741317 Retailer/Operator: JEDANGLOJOS/jlahol Token Ref: 631912090304 Supplier Ref: 631912090304 Receipt: JEDNIG3EMDB00075060 Total Value: N3,500.00 Standard: N1,500.00 - 26843146685707920625 Debt: N2,000.00 - Total Debt/Refund Date Sold: 22/12/16 10:54 Meter/Type: 54160741317 Retailer/Operator: JEDANGLOJOS/jlahol Token Ref: 635710540271 Supplier Ref: 635710540271 Receipt: JEDNIG3EMDB00102452 Total Value: N3,500.00 Standard: N1,500.00 - 44352471118951961828 Debt: N2,000.00 - Total Debt/Refund Date Sold: 31/03/17 13:51 Meter/Type: 54160741317 Retailer/Operator: JEDANGLOJOS/fuzomba Token Ref: 709013510356 Supplier Ref: 709013510356 Receipt: JEDNIG3EMDB00199667 Total Value: N6,000.00 Standard: N341.97 - 45372466615631001090 Debt: N5,658.03 - Total Debt/Refund Date Sold: 31/03/17 14:06 Meter/Type: 54160741317 Retailer/Operator: JEDANGLOJOS/fuzomba Token Ref: 709014060379 Supplier Ref: 709014060379 Receipt: JEDNIG3EMDB00199714 Total Value: N1,000.00 Standard: N1,000.00 - 53163348264100528348 Date Sold: 01/06/17 13:23 Meter/Type: 54160741317 Retailer/Operator: JEDANGLOJOS/fuzomba Token Ref: 715213230011 Supplier Ref: 715213230011 Receipt: JEDNIG3EMDB00276803 Total Value: N1,500.00 Standard: N1,500.00 - 05448975592762415905 Date Sold: 31/08/17 14:27 Meter/Type: 54160741317 Retailer/Operator: JEDANGLOJOS/fuzomba Token Ref: 724314270407 Supplier Ref: 724314270407 Receipt: JEDNIG3EMDB00394832 Total Value: N1,500.00 Standard: N1,500.00 - 39637285668013202672 Date Sold: 22/12/17 14:42 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 735614421777 Supplier Ref: 735614421777 Receipt: Adroit3EMDB00553161 Total Value: N2,000.00 Standard: N2,000.00 - 12611304344130725828 Date Sold: 22/03/18 15:46 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 808115461466 Supplier Ref: 808115461466 Receipt: Adroit3EMDB00680129 Total Value: N1,000.00 Standard: N1,000.00 - 43424337751908704205 Date Sold: 25/04/18 14:44 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 811513441304 Supplier Ref: 811513441304 Receipt: Adroit3EMDB00732774 Total Value: N1,000.00 Standard: N1,000.00 - 52058768773624893806 Fixed: N0.00 Date Sold: 29/05/18 10:02 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 814909021018 Supplier Ref: 814909021018 Receipt: Adroit3EMDB00797188 Total Value: N1,000.00 Standard: N1,000.00 - 44919576772184925841 Fixed: N0.00 Date Sold: 21/06/18 16:36 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 817215361764 Supplier Ref: 817215361764 Receipt: Adroit3EMDB00846872 Total Value: N1,000.00 Standard: N1,000.00 - 12208515870355883685 Fixed: N0.00 Date Sold: 31/08/18 13:43 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 824312431179 Supplier Ref: 824312431179 Receipt: Adroit3EMDB01025060 Total Value: N1,000.00 Standard: N1,000.00 - 17046332417274060008 Fixed: N0.00 Date Sold: 16/11/18 09:31 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 183200931456 Supplier Ref: 183200931456 Receipt: Adroit3EMDB01276574 Total Value: N1,000.00 Standard: N1,000.00 - 49695778753818951935 Fixed: N0.00 Date Sold: 10/01/19 13:04 Meter/Type: 54160741317 Retailer/Operator: DATAPEX/ Token Ref: 154711824621 Supplier Ref: 154711824621 Receipt: Adroit3EMDB01550844 Total Value: N1,000.00 Standard: N1,000.00 - 00265173336045000643 Fixed: N0.00 Date Sold: 25/03/19 17:05 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 190841606150 Supplier Ref: 190841606150 Receipt: Adroit3EMDB02067729 Total Value: N1,000.00 Standard: N1,000.00 - 03895311532701223480 Fixed: N0.00 Date Sold: 25/04/19 16:52 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 191151552493 Supplier Ref: 191151552493 Receipt: Adroit3EMDB02241639 Total Value: N1,000.00 Standard: N1,000.00 - 02821291217147112639 Fixed: N0.00 Date Sold: 08/08/19 15:12 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 192201412250 Supplier Ref: 192201412250 Receipt: Adroit3EMDB02774326 Total Value: N1,000.00 Standard: N1,000.00 - 14331776206097930958 Fixed: N0.00 Date Sold: 04/11/19 09:56 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 193080858053 Supplier Ref: 193080858053 Receipt: Adroit3EMDB03246245 Total Value: N1,000.00 Standard: N1,000.00 - 23465532569183376510 Fixed: N0.00 Date Sold: 12/03/20 17:24 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 200721623582 Supplier Ref: 200721623582 Receipt: Adroit3EMDB04340070 Total Value: N1,000.00 Standard: N1,000.00 - 65927223740796274786 Fixed: N0.00 Date Sold: 22/05/20 11:09 Meter/Type: 54160741317 Retailer/Operator: BOCA/ Token Ref: 201431109331 Supplier Ref: 201431109331 Receipt: Adroit3EMDB04823369 Total Value: N1,000.00 Standard: N1,000.00 - 31554966324247969006 Fixed: N0.00 Total records returned: 23