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Ticket No:
#00014566
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
REQUEST FOR DEBT DETAILS AND VENDING HISTORY Please kindly assist with debt details and vending history for MSN. 0101170125955 Thanks Best Regards
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Hello, Find below, Date Sold: 20/02/18 15:24 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 805115241472 Supplier Ref: 805115241472 Receipt: Adroit3EMDB00632383 Total Value: N2,000.00 Standard: N2,000.00 - 27212094465235253310 Date Sold: 28/02/18 08:03 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 805908021008 Supplier Ref: 805908021008 Receipt: Adroit3EMDB00643059 Total Value: N1,000.00 Standard: N1,000.00 - 56259137124157131194 Date Sold: 02/03/18 12:18 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 000639859863 Supplier Ref: 000639859863 Receipt: Adroit3EMDB00648103 Total Value: N8,000.00 Standard: N1,000.00 - 01842974877140234020 Debt: N7,000.00 - Total Debt/Refund Date Sold: 09/03/18 12:22 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 806812221373 Supplier Ref: 806812221373 Receipt: Adroit3EMDB00659663 Total Value: N2,500.00 Standard: N2,500.00 - 24346402909221489517 Date Sold: 19/03/18 09:55 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 807809551174 Supplier Ref: 807809551174 Receipt: Adroit3EMDB00674265 Total Value: N1,000.00 Standard: N1,000.00 - 65291486770456321580 Date Sold: 23/03/18 15:40 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 18961526227460 Supplier Ref: 18961526227460 Receipt: FuGrp3EMDB00681451 Total Value: N1,000.00 Standard: N1,000.00 - 32171419119155751192 Date Sold: 29/03/18 12:31 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 808811311377 Supplier Ref: 808811311377 Receipt: Adroit3EMDB00689222 Total Value: N1,000.00 Standard: N1,000.00 - 16370711389005348497 Date Sold: 05/04/18 11:40 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 000644746018 Supplier Ref: 000644746018 Receipt: Adroit3EMDB00700305 Total Value: N10,000.00 Standard: N3,000.00 - 19316100605685230686 Debt: N7,000.00 - Total Debt/Refund Date Sold: 18/04/18 15:28 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 000646640912 Supplier Ref: 000646640912 Receipt: Adroit3EMDB00722221 Total Value: N1,000.00 Standard: N1,000.00 - 16781761034877342685 Fixed: N0.00 Date Sold: 28/04/18 16:42 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 811815411401 Supplier Ref: 811815411401 Receipt: Adroit3EMDB00739049 Total Value: N1,000.00 Standard: N1,000.00 - 63411132517089296761 Fixed: N0.00 Date Sold: 30/04/18 20:12 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 812019121037 Supplier Ref: 812019121037 Receipt: Adroit3EMDB00743236 Total Value: N2,000.00 Standard: N2,000.00 - 63054654732007069545 Fixed: N0.00 Date Sold: 23/05/18 15:46 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 814314461618 Supplier Ref: 814314461618 Receipt: Adroit3EMDB00786802 Total Value: N8,000.00 Standard: N1,000.00 - 68304231664630258029 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 30/05/18 09:37 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 311877708654615 Supplier Ref: 311877708654615 Receipt: FuGrp3EMDB00798794 Total Value: N2,000.00 Standard: N2,000.00 - 45606455732630538315 Fixed: N0.00 Date Sold: 13/06/18 21:34 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 816420341819 Supplier Ref: 816420341819 Receipt: Adroit3EMDB00832101 Total Value: N9,000.00 Standard: N2,000.00 - 13551595942809266742 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 24/06/18 16:15 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 000656293739 Supplier Ref: 000656293739 Receipt: Adroit3EMDB00852024 Total Value: N2,000.00 Standard: N2,000.00 - 54368912648167366869 Fixed: N0.00 Date Sold: 07/07/18 13:15 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 684978886206898 Supplier Ref: 684978886206898 Receipt: FuGrp3EMDB00885162 Total Value: N8,000.00 Standard: N1,000.00 - 33396054002964908320 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 13/07/18 10:29 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 181940929378 Supplier Ref: 181940929378 Receipt: Adroit3EMDB00897378 Total Value: N1,000.00 Standard: N1,000.00 - 02360555164733819378 Fixed: N0.00 Date Sold: 18/07/18 12:46 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 465847534151677 Supplier Ref: 465847534151677 Receipt: FuGrp3EMDB00908438 Total Value: N2,000.00 Standard: N2,000.00 - 07047739280673366825 Fixed: N0.00 Date Sold: 28/07/18 20:52 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 182091952596 Supplier Ref: 182091952596 Receipt: Adroit3EMDB00932893 Total Value: N1,000.00 Standard: N1,000.00 - 00207717424487333290 Fixed: N0.00 Date Sold: 03/08/18 11:02 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 182151002538 Supplier Ref: 182151002538 Receipt: Adroit3EMDB00947597 Total Value: N10,000.00 Standard: N3,000.00 - 47899322351339970994 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 18/08/18 11:31 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 182301031497 Supplier Ref: 182301031497 Receipt: Adroit3EMDB00986628 Total Value: N1,000.00 Standard: N1,000.00 - 70181289127521636145 Fixed: N0.00 Date Sold: 23/08/18 14:36 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 517658971104955 Supplier Ref: 517658971104955 Receipt: FuGrp3EMDB01000645 Total Value: N1,000.00 Standard: N1,000.00 - 49365828925687002384 Fixed: N0.00 Date Sold: 28/08/18 20:11 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 182401911235 Supplier Ref: 182401911235 Receipt: Adroit3EMDB01016863 Total Value: N5,000.00 Standard: N5,000.00 - 01010840468378447680 Fixed: N0.00 Date Sold: 21/09/18 13:56 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 182641356230 Supplier Ref: 182641356230 Receipt: Adroit3EMDB01087377 Total Value: N10,000.00 Standard: N3,000.00 - 55614193927891737780 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 09/10/18 09:45 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 181009773466 Supplier Ref: 181009773466 Receipt: infSgr3EMDB01143455 Total Value: N9,500.00 Standard: N2,500.00 - 21348629803935733867 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 18/10/18 14:57 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 182911457222 Supplier Ref: 182911457222 Receipt: Adroit3EMDB01176034 Total Value: N2,000.00 Standard: N2,000.00 - 13517276705380019752 Fixed: N0.00 Date Sold: 29/10/18 08:47 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 183020847133 Supplier Ref: 183020847133 Receipt: Adroit3EMDB01210084 Total Value: N2,000.00 Standard: N2,000.00 - 13547837791598170838 Fixed: N0.00 Date Sold: 09/11/18 10:01 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 181109453258 Supplier Ref: 181109453258 Receipt: infSgr3EMDB01253613 Total Value: N9,800.00 Standard: N2,800.00 - 68946208052606235915 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 21/11/18 08:38 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 183250838225 Supplier Ref: 183250838225 Receipt: Adroit3EMDB01291685 Total Value: N1,000.00 Standard: N1,000.00 - 42665723150684858027 Fixed: N0.00 Date Sold: 25/11/18 20:24 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 865380582843054 Supplier Ref: 865380582843054 Receipt: FuGrp3EMDB01306949 Total Value: N1,000.00 Standard: N1,000.00 - 69495843984278577890 Fixed: N0.00 Date Sold: 29/11/18 12:18 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 000679027922 Supplier Ref: 000679027922 Receipt: Adroit3EMDB01321076 Total Value: N2,000.00 Standard: N2,000.00 - 18840652823570324807 Fixed: N0.00 Date Sold: 12/12/18 14:15 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 183461315144 Supplier Ref: 183461315144 Receipt: Adroit3EMDB01377786 Total Value: N10,000.00 Standard: N3,000.00 - 29039098968718900699 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 03/01/19 12:45 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 190031145422 Supplier Ref: 190031145422 Receipt: Adroit3EMDB01510813 Total Value: N8,000.00 Standard: N1,000.00 - 00524610026998365385 Debt: N7,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 07/01/19 18:51 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 818013191011860 Supplier Ref: 818013191011860 Receipt: FuGrp3EMDB01534083 Total Value: N2,000.00 Standard: N2,000.00 - 70095984973792675148 Fixed: N0.00 Date Sold: 16/01/19 19:20 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 85425236753677 Supplier Ref: 85425236753677 Receipt: FuGrp3EMDB01598298 Total Value: N2,000.00 Standard: N2,000.00 - 46944951898229743494 Fixed: N0.00 Date Sold: 26/01/19 14:20 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 190126160363 Supplier Ref: 190126160363 Receipt: infSgr3EMDB01671498 Total Value: N1,000.00 Standard: N1,000.00 - 05976445666368039181 Fixed: N0.00 Date Sold: 31/01/19 13:57 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 190131173181 Supplier Ref: 190131173181 Receipt: infSgr3EMDB01713107 Total Value: N2,000.00 Standard: N2,000.00 - 44863817360791950631 Fixed: N0.00 Date Sold: 11/02/19 15:54 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 190421454347 Supplier Ref: 190421454347 Receipt: Adroit3EMDB01800199 Total Value: N3,000.00 Standard: N1,128.42 - 07924030401738960052 Debt: N1,871.58 - Total Debt/Refund Fixed: N0.00 Date Sold: 17/02/19 13:36 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 190217130349 Supplier Ref: 190217130349 Receipt: infSgr3EMDB01844118 Total Value: N1,000.00 Standard: N1,000.00 - 05872790606818086552 Fixed: N0.00 Date Sold: 22/02/19 10:33 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 190530933540 Supplier Ref: 190530933540 Receipt: Adroit3EMDB01878627 Total Value: N1,000.00 Standard: N1,000.00 - 30952455408377216760 Fixed: N0.00 Date Sold: 27/02/19 14:35 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 190581335421 Supplier Ref: 190581335421 Receipt: Adroit3EMDB01916814 Total Value: N1,000.00 Standard: N1,000.00 - 12112523573445187623 Fixed: N0.00 Date Sold: 04/03/19 22:25 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 781499170699740 Supplier Ref: 781499170699740 Receipt: FuGrp3EMDB01959409 Total Value: N2,000.00 Standard: N2,000.00 - 67852860458849525436 Fixed: N0.00 Date Sold: 15/03/19 13:47 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 190315218287 Supplier Ref: 190315218287 Receipt: infSgr3EMDB02020950 Total Value: N1,000.00 Standard: N1,000.00 - 05268088358729457801 Fixed: N0.00 Date Sold: 24/03/19 23:54 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 684656433951934 Supplier Ref: 684656433951934 Receipt: FuGrp3EMDB02062633 Total Value: N1,000.00 Standard: N1,000.00 - 25601431601036181310 Fixed: N0.00 Date Sold: 03/04/19 13:42 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 190403407637 Supplier Ref: 190403407637 Receipt: infSgr3EMDB02119678 Total Value: N1,000.00 Standard: N1,000.00 - 14855977227596476610 Fixed: N0.00 Date Sold: 12/04/19 19:16 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 155508913922 Supplier Ref: 155508913922 Receipt: Adroit3EMDB02174268 Total Value: N2,000.00 Standard: N2,000.00 - 28918790617374643147 Fixed: N0.00 Date Sold: 27/04/19 07:43 Meter/Type: 0101170125955 Retailer/Operator: Fucil/ Token Ref: 332591219321626 Supplier Ref: 332591219321626 Receipt: FuGrp3EMDB02250426 Total Value: N2,000.00 Standard: N2,000.00 - 64046494172239960706 Fixed: N0.00 Date Sold: 06/05/19 11:44 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 155713587827 Supplier Ref: 155713587827 Receipt: Adroit3EMDB02302856 Total Value: N1,000.00 Standard: N1,000.00 - 25511812912315080231 Fixed: N0.00 Date Sold: 15/05/19 19:20 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 155794079974 Supplier Ref: 155794079974 Receipt: Adroit3EMDB02348231 Total Value: N2,000.00 Standard: N2,000.00 - 32901147258430033717 Fixed: N0.00 Date Sold: 29/05/19 11:49 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 190529252386 Supplier Ref: 190529252386 Receipt: infSgr3EMDB02414418 Total Value: N1,000.00 Standard: N1,000.00 - 41137883885618511193 Fixed: N0.00 Date Sold: 04/06/19 12:35 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 155964441882 Supplier Ref: 155964441882 Receipt: Adroit3EMDB02451046 Total Value: N1,900.00 Standard: N1,900.00 - 02404309170728366661 Fixed: N0.00 Date Sold: 08/06/19 18:21 Meter/Type: 0101170125955 Retailer/Operator: DATAPEX/ Token Ref: 156001084472 Supplier Ref: 156001084472 Receipt: Adroit3EMDB02475296 Total Value: N4,000.00 Standard: N4,000.00 - 63500437887457227771 Fixed: N0.00 Date Sold: 10/08/19 20:58 Meter/Type: 0101170125955 Retailer/Operator: InfoStrategy/ Token Ref: 190810439247 Supplier Ref: 190810439247 Receipt: infSgr3EMDB02787976 Total Value: N500.00 Standard: N500.00 - 67387560368587143750 Fixed: N0.00 Date Sold: 11/08/19 20:33 Meter/Type: 0101170125955 Retailer/Operator: BOCA/ Token Ref: 192231933203 Supplier Ref: 192231933203 Receipt: Adroit3EMDB02790748 Total Value: N1,000.00 Standard: N1,000.00 - 46233678253009066896 Fixed: N0.00 Total records returned: 60 Zainab Mujtaba IT Support Officer JOS Electricity Distribution Plc E1: Zainab.mujtaba@jedplc.com E2: support@jedplc.com E3:talktozainab123@gmail.com W: www.jedplc.com This message and attachments are confidential and intended solely for the individual(s) stated in this message. If you received this message although you are not the addressee, you are responsible to keep the message confidential. The sender has no responsibility for the accuracy or correctness of the information in the message and its attachments. Our company shall have no liability for any changes or late receiving, loss of integrity and confidentiality, viruses and any damages caused in anyway to your computer system. From: fatima umar [mailto:faayu472003@gmail.com] Sent: Friday, July 17, 2020 12:29 PM To: Jed It Support Cc: Austin Lucky; Garba Lawal; Performance Monitoring Unit; hadiza Sani Sambo; faiza tafida; suleman abba; Ahmad Shehu Subject: Re: REQUEST FOR DEBT DETAILS AND VENDING HISTORY kindly assist and send the customers vending history as requested please. On Fri, 17 Jul 2020, 11:53 am Jed It Support <support@jedplc.com> wrote: Hello, Find below, Debt Details • Name: OUTSTANDING • Reference Number: 0101170125955 • Start Date: 3/1/2018 • Category: Outstanding Balance • Original Balance: $78,871.58 • Outstanding Balance: $0.00 • Running Balance: $0.00 • Note: none specified • Status: Paid off • Collection Method: Monthly Amount • Collection Value: $7,000.00 • Latest Payment: 2/11/2019 2:54:28 PM