JED Plc
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Ticket No:
#00014548
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Request Please send the total original and outstanding debt. Also vending history of this Customer 0101170437103
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
debt and VH
Impact Summary:
Good Morning, Find below, Meter Serial Number: 0101170437103 Contract Account Number: 629014 Debt Details • Name: OUTSTANDING • Reference Number: 629014 • Start Date: 3/24/2019 • Category: Outstanding Balance • Original Balance: $30,799.20 • Outstanding Balance: $5,499.20 • Running Balance: $5,499.20 • Note: Outstanding migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 2/20/2020 6:42:30 AM VH Date Sold: 21/02/19 11:34 Meter/Type: 0101170437103 Retailer/Operator: BOCA/ Token Ref: 190521035056 Supplier Ref: 190521035056 Receipt: Adroit3EMDB01870651 Total Value: N500.00 Standard: N500.00 - 08607367524009371133 Fixed: N0.00 Date Sold: 30/03/19 12:39 Meter/Type: 0101170437103 Retailer/Operator: Fucil/ Token Ref: 69582696272075 Supplier Ref: 69582696272075 Receipt: FuGrp3EMDB02095105 Total Value: N3,000.00 Standard: N1,000.00 - 51248346097208943778 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 28/05/19 12:09 Meter/Type: 0101170437103 Retailer/Operator: BOCA/ Token Ref: 191481109164 Supplier Ref: 191481109164 Receipt: Adroit3EMDB02409090 Total Value: N5,250.00 Standard: N1,250.00 - 25149465489625215654 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 28/09/19 13:11 Meter/Type: 0101170437103 Retailer/Operator: BOCA/ Token Ref: 192711212054 Supplier Ref: 192711212054 Receipt: Adroit3EMDB03039022 Total Value: N13,000.00 Standard: N5,000.00 - 27738962518671520469 Debt: N8,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 30/09/19 17:57 Meter/Type: 0101170437103 Retailer/Operator: BOCA/ Token Ref: 192731658233 Supplier Ref: 192731658233 Receipt: Adroit3EMDB03051915 Total Value: N1,000.00 Standard: N1,000.00 - 04955268886823629410 Fixed: N0.00 Total records returned: 7