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Ticket No:
#00014547
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Pls I need the vending history of this customer 57100012749. Thanks
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good Morning, Find below, Date Sold: 20/07/16 14:49 Meter/Type: 57100012749 Retailer/Operator: JEDANGLOJOS/jlahol Token Ref: 620215020659 Supplier Ref: 620215020659 Receipt: EVG3EMDB00003500 Total Value: N2,000.00 Standard: N2,000.00 - 37379141635727116880 Date Sold: 09/09/16 16:07 Meter/Type: 57100012749 Retailer/Operator: JEDANGLOJOS/jlahol Token Ref: 625316070573 Supplier Ref: 625316070573 Receipt: JEDNIG3EMDB00033408 Total Value: N4,000.00 Standard: N2,000.00 - 36000486685681580356 Debt: N2,000.00 - Total Debt/Refund Date Sold: 13/11/18 13:48 Meter/Type: 57100012749 Retailer/Operator: DATAPEX/ Token Ref: 000676732940 Supplier Ref: 000676732940 Receipt: Adroit3EMDB01267205 Total Value: N21,300.00 Standard: N2,011.00 - 42122989588565431432 Debt: N19,289.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 3