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Ticket No:
#00014546
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear IT Support Team, Kindly furnish us with VH of 0101170179168 Thank you
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good Morning, Find below, Date Sold: 16/04/18 13:00 Meter/Type: 0101170179168 Retailer/Operator: DATAPEX/ Token Ref: 000646338060 Supplier Ref: 000646338060 Receipt: Adroit3EMDB00717526 Total Value: N2,000.00 Standard: N2,000.00 - 44779957272854393059 Date Sold: 26/09/19 15:48 Meter/Type: 0101170179168 Retailer/Operator: Pagatech/ Token Ref: 926914495180 Supplier Ref: 926914495180 Receipt: PagT13EMDB03028336 Total Value: N2,000.00 Standard: N2,000.00 - 56014298104078487974 Fixed: N0.00 Date Sold: 17/10/19 17:46 Meter/Type: 0101170179168 Retailer/Operator: Pagatech/ Token Ref: 929016481412 Supplier Ref: 929016481412 Receipt: PagT13EMDB03145086 Total Value: N1,600.00 Standard: N1,600.00 - 17530326830949924521 Fixed: N0.00 Date Sold: 12/02/20 11:51 Meter/Type: 0101170179168 Retailer/Operator: BOCA/ Token Ref: 004309511010 Supplier Ref: 004309511010 Receipt: Adroit3EMDB04047601 Total Value: N2,200.00 Standard: N200.00 - 25743207731111662248 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 12/02/20 13:16 Meter/Type: 0101170179168 Retailer/Operator: Pagatech/ Token Ref: 004312164200 Supplier Ref: 004312164200 Receipt: PagT13EMDB04048637 Total Value: N1,900.00 Standard: N1,900.00 - 49454961237377588832 Fixed: N0.00 Total records returned: 5