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Ticket No:
#00014519
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Request for vending history of this account 0101178033979 Good morning
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good morning, Find below Date Sold: 24/06/20 16:54 Meter/Type: 0101178033979 Retailer/Operator: BOCA/ Token Ref: 201761654413 Supplier Ref: 201761654413 Receipt: Adroit3EMDB05053045 Total Value: N200,000.00 Standard: N200,000.00 - 13292364047594124207 Fixed: N0.00 Date Sold: 01/07/20 10:43 Meter/Type: 0101178033979 Retailer/Operator: BOCA/ Token Ref: 201831043237 Supplier Ref: 201831043237 Receipt: Adroit3EMDB05108375 Total Value: N100,000.00 Standard: N100,000.00 - 13645758238777428810 Fixed: N0.00 Date Sold: 01/07/20 14:18 Meter/Type: 0101178033979 Retailer/Operator: BOCA/ Token Ref: 201831418353 Supplier Ref: 201831418353 Receipt: Adroit3EMDB05110567 Total Value: N100,000.00 Standard: N100,000.00 - 16117008516846342879 Fixed: N0.00 Date Sold: 08/07/20 17:12 Meter/Type: 0101178033979 Retailer/Operator: BOCA/ Token Ref: 201901712474 Supplier Ref: 201901712474 Receipt: Adroit3EMDB05163334 Total Value: N200,000.00 Standard: N200,000.00 - 67911946176278419707 Fixed: N0.00 Date Sold: 15/07/20 20:46 Meter/Type: 0101178033979 Retailer/Operator: BOCA/ Token Ref: 201972047032 Supplier Ref: 201972047032 Receipt: Adroit3EMDB05209734 Total Value: N100,000.00 Standard: N100,000.00 - 57764170046830797279 Fixed: N0.00 Total records returned: 5