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Ticket No:
#00014516
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear IT Support, Kindly generate Vh for the meter number 54161008328 regards
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good morning, Find below Date Sold: 08/12/17 16:06 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 000627786799 Supplier Ref: 000627786799 Receipt: Adroit3EMDB00531995 Total Value: N2,000.00 Standard: N2,000.00 - 01608645705985531206 Date Sold: 30/12/17 08:21 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 930543958088189 Supplier Ref: 930543958088189 Receipt: FuGrp3EMDB00563153 Total Value: N3,000.00 Standard: N3,000.00 - 00514568925617074237 Date Sold: 31/01/18 10:12 Meter/Type: 54161008328 Retailer/Operator: eTranzact/ Token Ref: 803110120000 Supplier Ref: 803110120000 Receipt: Adroit3EMDB00602713 Total Value: N4,000.00 Standard: N1,000.00 - 03093720415033632283 Debt: N3,000.00 - Total Debt/Refund Date Sold: 05/02/18 16:29 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 488971976351871 Supplier Ref: 488971976351871 Receipt: FuGrp3EMDB00610909 Total Value: N4,000.00 Standard: N1,000.00 - 29540808887205128559 Debt: N3,000.00 - Total Debt/Refund Date Sold: 07/02/18 15:01 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 602553809755464 Supplier Ref: 602553809755464 Receipt: FuGrp3EMDB00613972 Total Value: N1,000.00 Standard: N1,000.00 - 30935225139889437214 Date Sold: 15/03/18 09:09 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 15183547304993 Supplier Ref: 15183547304993 Receipt: FuGrp3EMDB00668624 Total Value: N4,000.00 Standard: N1,000.00 - 28352290106910644602 Debt: N3,000.00 - Total Debt/Refund Date Sold: 15/03/18 09:10 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 313728996348890 Supplier Ref: 313728996348890 Receipt: FuGrp3EMDB00668628 Total Value: N1,000.00 Standard: N1,000.00 - 46813766773083359703 Date Sold: 16/03/18 12:17 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 807512171371 Supplier Ref: 807512171371 Receipt: Adroit3EMDB00670991 Total Value: N2,000.00 Standard: N2,000.00 - 44519549965415141648 Date Sold: 24/03/18 09:15 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 000643009582 Supplier Ref: 000643009582 Receipt: Adroit3EMDB00681897 Total Value: N1,000.00 Standard: N1,000.00 - 61073081066010734527 Date Sold: 27/03/18 13:46 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 808612461312 Supplier Ref: 808612461312 Receipt: Adroit3EMDB00685714 Total Value: N1,000.00 Standard: N1,000.00 - 36943527668436607017 Date Sold: 06/04/18 16:26 Meter/Type: 54161008328 Retailer/Operator: eTranzact/ Token Ref: 809615250000 Supplier Ref: 809615250000 Receipt: Adroit3EMDB00703476 Total Value: N4,500.00 Standard: N1,500.00 - 53045947938521872253 Debt: N3,000.00 - Total Debt/Refund Date Sold: 14/04/18 16:22 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 107198613409572 Supplier Ref: 107198613409572 Receipt: FuGrp3EMDB00716105 Total Value: N3,000.00 Standard: N3,000.00 - 11536362382311144891 Date Sold: 30/04/18 17:12 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 523201960682010 Supplier Ref: 523201960682010 Receipt: FuGrp3EMDB00742822 Total Value: N3,000.00 Standard: N3,000.00 - 17155232350252282432 Fixed: N0.00 Date Sold: 21/05/18 09:48 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 749842334161601 Supplier Ref: 749842334161601 Receipt: FuGrp3EMDB00780192 Total Value: N5,000.00 Standard: N2,000.00 - 09065438525992939050 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 26/05/18 13:27 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 000652100810 Supplier Ref: 000652100810 Receipt: Adroit3EMDB00792551 Total Value: N2,000.00 Standard: N2,000.00 - 10667442745190164047 Fixed: N0.00 Date Sold: 06/06/18 11:17 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 815710171146 Supplier Ref: 815710171146 Receipt: Adroit3EMDB00816413 Total Value: N5,000.00 Standard: N2,000.00 - 17719282683453761122 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 16/06/18 16:24 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 816715241511 Supplier Ref: 816715241511 Receipt: Adroit3EMDB00837837 Total Value: N3,000.00 Standard: N3,000.00 - 69458424117231997371 Fixed: N0.00 Date Sold: 23/06/18 11:34 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 782672870416440 Supplier Ref: 782672870416440 Receipt: FuGrp3EMDB00850589 Total Value: N1,000.00 Standard: N1,000.00 - 21844234055993946811 Fixed: N0.00 Date Sold: 11/07/18 10:18 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 000658706031 Supplier Ref: 000658706031 Receipt: Adroit3EMDB00892299 Total Value: N5,000.00 Standard: N2,000.00 - 58006852383392016502 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 16/07/18 13:43 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 544319469341896 Supplier Ref: 544319469341896 Receipt: FuGrp3EMDB00903555 Total Value: N3,000.00 Standard: N3,000.00 - 52360949734512404617 Fixed: N0.00 Date Sold: 10/08/18 15:37 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 568848698281883 Supplier Ref: 568848698281883 Receipt: FuGrp3EMDB00967366 Total Value: N5,000.00 Standard: N2,000.00 - 09812058527961651289 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 30/08/18 14:55 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 153841851899127 Supplier Ref: 153841851899127 Receipt: FuGrp3EMDB01021843 Total Value: N3,000.00 Standard: N3,000.00 - 46354755226333448869 Fixed: N0.00 Date Sold: 20/09/18 09:05 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 649519343403648 Supplier Ref: 649519343403648 Receipt: FuGrp3EMDB01083242 Total Value: N5,000.00 Standard: N2,000.00 - 60045355234946724610 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 20/09/18 09:13 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 236263477979749 Supplier Ref: 236263477979749 Receipt: FuGrp3EMDB01083276 Total Value: N1,000.00 Standard: N1,000.00 - 56672256160372729719 Fixed: N0.00 Date Sold: 28/09/18 11:28 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 803211414819127 Supplier Ref: 803211414819127 Receipt: FuGrp3EMDB01107294 Total Value: N2,500.00 Standard: N2,500.00 - 03637830681810981712 Fixed: N0.00 Date Sold: 23/10/18 10:37 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 495764682962143 Supplier Ref: 495764682962143 Receipt: FuGrp3EMDB01190982 Total Value: N4,000.00 Standard: N1,000.00 - 49158933565525896876 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 28/11/18 14:50 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 183321450281 Supplier Ref: 183321450281 Receipt: Adroit3EMDB01317540 Total Value: N5,000.00 Standard: N2,000.00 - 20115375847951600612 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 29/11/18 11:56 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 82598276135454 Supplier Ref: 82598276135454 Receipt: FuGrp3EMDB01320924 Total Value: N2,000.00 Standard: N2,000.00 - 24568561496030066104 Fixed: N0.00 Date Sold: 20/12/18 11:05 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 657564471191306 Supplier Ref: 657564471191306 Receipt: FuGrp3EMDB01420086 Total Value: N5,000.00 Standard: N2,000.00 - 10144741918702467413 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 27/12/18 15:48 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 154591851813 Supplier Ref: 154591851813 Receipt: Adroit3EMDB01472910 Total Value: N3,000.00 Standard: N3,000.00 - 47507197656311746904 Fixed: N0.00 Date Sold: 29/12/18 09:24 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 183630824372 Supplier Ref: 183630824372 Receipt: Adroit3EMDB01482914 Total Value: N2,500.00 Standard: N2,500.00 - 37001122059393428690 Fixed: N0.00 Date Sold: 29/12/18 09:25 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 183630826123 Supplier Ref: 183630826123 Receipt: Adroit3EMDB01482917 Total Value: N2,500.00 Standard: N2,500.00 - 68965822317337386707 Fixed: N0.00 Date Sold: 31/01/19 12:20 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 190311120178 Supplier Ref: 190311120178 Receipt: Adroit3EMDB01711664 Total Value: N5,000.00 Standard: N2,000.00 - 44975363553654377483 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 10/02/19 18:06 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 154981467944 Supplier Ref: 154981467944 Receipt: Adroit3EMDB01793132 Total Value: N5,000.00 Standard: N2,000.00 - 72528791425398910664 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 15/02/19 20:43 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 155025604814 Supplier Ref: 155025604814 Receipt: Adroit3EMDB01839779 Total Value: N3,500.00 Standard: N3,500.00 - 64623911443774524884 Fixed: N0.00 Date Sold: 28/02/19 15:23 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 328967647046583 Supplier Ref: 328967647046583 Receipt: FuGrp3EMDB01925756 Total Value: N3,000.00 Standard: N3,000.00 - 70098624230254525725 Fixed: N0.00 Date Sold: 13/03/19 18:27 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 553669504708744 Supplier Ref: 553669504708744 Receipt: FuGrp3EMDB02012082 Total Value: N5,000.00 Standard: N2,000.00 - 12024495941868958512 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 30/03/19 21:30 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 155397405363 Supplier Ref: 155397405363 Receipt: Adroit3EMDB02098363 Total Value: N3,500.00 Standard: N3,500.00 - 62763151140995411275 Fixed: N0.00 Date Sold: 22/04/19 14:06 Meter/Type: 54161008328 Retailer/Operator: Fucil/ Token Ref: 651250195522655 Supplier Ref: 651250195522655 Receipt: FuGrp3EMDB02222582 Total Value: N5,000.00 Standard: N2,000.00 - 42388713211760311829 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 02/05/19 21:23 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 155682495575 Supplier Ref: 155682495575 Receipt: Adroit3EMDB02286597 Total Value: N5,000.00 Standard: N2,000.00 - 22069097595482036269 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 03/05/19 19:39 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 155690514708 Supplier Ref: 155690514708 Receipt: Adroit3EMDB02291867 Total Value: N5,000.00 Standard: N5,000.00 - 23518648507112718599 Fixed: N0.00 Date Sold: 09/07/19 14:35 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 156267566050 Supplier Ref: 156267566050 Receipt: Adroit3EMDB02623320 Total Value: N7,500.00 Standard: N1,500.00 - 35935726689351125883 Debt: N6,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 26/07/19 11:07 Meter/Type: 54161008328 Retailer/Operator: InfoStrategy/ Token Ref: 190726100651 Supplier Ref: 190726100651 Receipt: infSgr3EMDB02702861 Total Value: N3,400.00 Standard: N3,400.00 - 53199616155033534039 Fixed: N0.00 Date Sold: 16/08/19 18:29 Meter/Type: 54161008328 Retailer/Operator: InfoStrategy/ Token Ref: 190816172940 Supplier Ref: 190816172940 Receipt: infSgr3EMDB02815971 Total Value: N4,800.00 Standard: N1,800.00 - 63722352372997654587 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 25/08/19 20:20 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 156675720635 Supplier Ref: 156675720635 Receipt: Adroit3EMDB02857468 Total Value: N1,000.00 Standard: N1,000.00 - 65066580685121471432 Fixed: N0.00 Date Sold: 31/08/19 20:26 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 156727596486 Supplier Ref: 156727596486 Receipt: Adroit3EMDB02890574 Total Value: N2,500.00 Standard: N2,500.00 - 39363231871786314362 Fixed: N0.00 Date Sold: 20/09/19 16:02 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 192631503131 Supplier Ref: 192631503131 Receipt: Adroit3EMDB02996265 Total Value: N5,000.00 Standard: N2,000.00 - 58165925325545938371 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 19/10/19 15:32 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 157149200131 Supplier Ref: 157149200131 Receipt: Adroit3EMDB03154977 Total Value: N5,000.00 Standard: N2,000.00 - 52245237586125180783 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 08/11/19 21:00 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 157323927131 Supplier Ref: 157323927131 Receipt: Adroit3EMDB03280040 Total Value: N5,000.00 Standard: N2,000.00 - 22719077733433299037 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 17/11/19 20:28 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 157401540033 Supplier Ref: 157401540033 Receipt: Adroit3EMDB03326994 Total Value: N2,500.00 Standard: N2,500.00 - 32895906684868594244 Fixed: N0.00 Date Sold: 29/11/19 01:32 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 157498400901 Supplier Ref: 157498400901 Receipt: Adroit3EMDB03411786 Total Value: N5,000.00 Standard: N5,000.00 - 50982976560731165057 Fixed: N0.00 Date Sold: 11/12/19 19:39 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 157608610691 Supplier Ref: 157608610691 Receipt: Adroit3EMDB03520356 Total Value: N5,000.00 Standard: N2,000.00 - 27347477483947199891 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 07/01/20 17:25 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 157841077931 Supplier Ref: 157841077931 Receipt: Adroit3EMDB03732978 Total Value: N5,000.00 Standard: N2,000.00 - 60506170738179707919 Debt: N3,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 21/01/20 11:01 Meter/Type: 54161008328 Retailer/Operator: DATAPEX/ Token Ref: 157959748858 Supplier Ref: 157959748858 Receipt: Adroit3EMDB03843956 Total Value: N5,000.00 Standard: N5,000.00 - 57594452271452416708 Fixed: N0.00 Date Sold: 14/02/20 14:37 Meter/Type: 54161008328 Retailer/Operator: Pagatech/ Token Ref: 004513367107 Supplier Ref: 004513367107 Receipt: PagT13EMDB04068799 Total Value: N5,000.00 Standard: N4,999.00 - 58959204221767435615 Debt: N1.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 04/03/20 13:46 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 200641246055 Supplier Ref: 200641246055 Receipt: Adroit3EMDB04272101 Total Value: N4,000.00 Standard: N3,999.00 - 17342091523737337362 Debt: N1.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 04/03/20 13:47 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 200641247062 Supplier Ref: 200641247062 Receipt: Adroit3EMDB04272104 Total Value: N1,000.00 Standard: N999.00 - 14306660527972678796 Debt: N1.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 22/03/20 23:59 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 200822259018 Supplier Ref: 200822259018 Receipt: Adroit3EMDB04400109 Total Value: N2,000.00 Standard: N1,999.00 - 33103654817186571653 Debt: N1.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 28/03/20 11:24 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 200881024304 Supplier Ref: 200881024304 Receipt: Adroit3EMDB04445022 Total Value: N2,400.00 Standard: N2,400.00 - 05927500677043860603 Fixed: N0.00 Date Sold: 25/04/20 17:43 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 201161743217 Supplier Ref: 201161743217 Receipt: Adroit3EMDB04659312 Total Value: N3,000.00 Standard: N1,000.00 - 12376067484841265994 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 09/05/20 14:46 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 201301447002 Supplier Ref: 201301447002 Receipt: Adroit3EMDB04744171 Total Value: N3,500.00 Standard: N1,500.00 - 13933456505583424821 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 22/05/20 09:20 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 201430921031 Supplier Ref: 201430921031 Receipt: Adroit3EMDB04821842 Total Value: N1,000.00 Standard: N1,000.00 - 49735587261165589310 Fixed: N0.00 Date Sold: 29/05/20 09:55 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 201500955251 Supplier Ref: 201500955251 Receipt: Adroit3EMDB04872555 Total Value: N1,000.00 Standard: N1,000.00 - 05584085094471719566 Fixed: N0.00 Date Sold: 30/05/20 06:36 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 201510636096 Supplier Ref: 201510636096 Receipt: Adroit3EMDB04880415 Total Value: N3,500.00 Standard: N3,500.00 - 72971497264151518518 Fixed: N0.00 Date Sold: 06/07/20 16:55 Meter/Type: 54161008328 Retailer/Operator: BOCA/ Token Ref: 201881655136 Supplier Ref: 201881655136 Receipt: Adroit3EMDB05148606 Total Value: N3,500.00 Standard: N3,498.00 - 06360116514394931747 Debt: N2.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 103