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Ticket No:
#00014473
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear IT Support Team, Kindly furnish us with VH of 0101170365403. Thank you
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good morning, Find below Date Sold: 17/08/18 14:08 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 182291308496 Supplier Ref: 182291308496 Receipt: Adroit3EMDB00984290 Total Value: N3,000.00 Standard: N3,000.00 - 44491049930496125370 Fixed: N0.00 Date Sold: 04/10/18 16:03 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 182771603573 Supplier Ref: 182771603573 Receipt: Adroit3EMDB01128583 Total Value: N500.00 Standard: N500.00 - 49563047888777017163 Fixed: N0.00 Date Sold: 26/10/18 11:10 Meter/Type: 0101170365403 Retailer/Operator: DATAPEX/ Token Ref: 154054865534 Supplier Ref: 154054865534 Receipt: Adroit3EMDB01202452 Total Value: N1,000.00 Standard: N1,000.00 - 17354081741956354565 Fixed: N0.00 Date Sold: 13/12/18 16:25 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 183471525326 Supplier Ref: 183471525326 Receipt: Adroit3EMDB01384346 Total Value: N500.00 Standard: N500.00 - 69159603522101755973 Fixed: N0.00 Date Sold: 19/02/19 14:37 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 190501338202 Supplier Ref: 190501338202 Receipt: Adroit3EMDB01858115 Total Value: N1,000.00 Standard: N1,000.00 - 73644559504465421963 Fixed: N0.00 Date Sold: 18/03/19 12:57 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 190771157426 Supplier Ref: 190771157426 Receipt: Adroit3EMDB02032476 Total Value: N1,200.00 Standard: N1,200.00 - 47478178471441465608 Fixed: N0.00 Date Sold: 28/03/19 19:00 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 190871800404 Supplier Ref: 190871800404 Receipt: Adroit3EMDB02085011 Total Value: N3,000.00 Standard: N3,000.00 - 33612456388690083148 Fixed: N0.00 Date Sold: 29/04/19 19:58 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 191191858208 Supplier Ref: 191191858208 Receipt: Adroit3EMDB02265553 Total Value: N500.00 Standard: N500.00 - 65133501279738658430 Fixed: N0.00 Date Sold: 05/07/19 22:02 Meter/Type: 0101170365403 Retailer/Operator: DATAPEX/ Token Ref: 156235694671 Supplier Ref: 156235694671 Receipt: Adroit3EMDB02606501 Total Value: N500.00 Standard: N500.00 - 63895986954526504657 Fixed: N0.00 Date Sold: 08/07/19 17:47 Meter/Type: 0101170365403 Retailer/Operator: DATAPEX/ Token Ref: 156260081534 Supplier Ref: 156260081534 Receipt: Adroit3EMDB02618604 Total Value: N500.00 Standard: N500.00 - 18230672983103993696 Fixed: N0.00 Date Sold: 31/08/19 13:42 Meter/Type: 0101170365403 Retailer/Operator: BOCA/ Token Ref: 192431242428 Supplier Ref: 192431242428 Receipt: Adroit3EMDB02888182 Total Value: N700.00 Standard: N700.00 - 20380863153068300045 Fixed: N0.00 Total records returned: 18