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Ticket No:
#00014465
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Dear IT Support, Please the customer with the meter number: 54 1608 6972 0 is requesting for his vending history in order to get the clarity of his payment history and remaining debt. Attach is the copy of his meter capturing form. Thank you.
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Abbas Muhammad Guri
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH
Impact Summary:
Good morning, Find below Top of Form Date Sold: 04/12/19 06:30 Meter/Type: 54160869720 Retailer/Operator: BOCA/ Token Ref: 193380533035 Supplier Ref: 193380533035 Receipt: Adroit3EMDB03458893 Total Value: N3,000.00 Standard: N3,000.00 - 04968409809514347482 Fixed: N0.00 Date Sold: 19/12/19 11:11 Meter/Type: 54160869720 Retailer/Operator: DATAPEX/ Token Ref: 157674684685 Supplier Ref: 157674684685 Receipt: Adroit3EMDB03569767 Total Value: N3,000.00 Standard: N3,000.00 - 21922760269700802616 Fixed: N0.00 Date Sold: 03/01/20 20:11 Meter/Type: 54160869720 Retailer/Operator: BOCA/ Token Ref: 200031914588 Supplier Ref: 200031914588 Receipt: Adroit3EMDB03703652 Total Value: N1,000.00 Standard: N1,000.00 - 26458706293839614417 Fixed: N0.00 Date Sold: 20/01/20 10:26 Meter/Type: 54160869720 Retailer/Operator: BOCA/ Token Ref: 200200929444 Supplier Ref: 200200929444 Receipt: Adroit3EMDB03832450 Total Value: N2,000.00 Standard: N2,000.00 - 30315523011717156094 Fixed: N0.00 Date Sold: 25/01/20 11:48 Meter/Type: 54160869720 Retailer/Operator: DATAPEX/ Token Ref: 157994592629 Supplier Ref: 157994592629 Receipt: Adroit3EMDB03880887 Total Value: N1,000.00 Standard: N1,000.00 - 69456024434651670228 Fixed: N0.00 Date Sold: 15/06/20 09:27 Meter/Type: 54160869720 Retailer/Operator: BOCA/ Token Ref: 201670927480 Supplier Ref: 201670927480 Receipt: Adroit3EMDB04983888 Total Value: N9,000.00 Standard: N1,000.00 - 54205562744392456422 Debt: N8,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 24/06/20 09:12 Meter/Type: 54160869720 Retailer/Operator: BOCA/ Token Ref: 201760912547 Supplier Ref: 201760912547 Receipt: Adroit3EMDB05048413 Total Value: N1,000.00 Standard: N1,000.00 - 52096895447471616249 Fixed: N0.00 Date Sold: 15/07/20 09:53 Meter/Type: 54160869720 Retailer/Operator: BOCA/ Token Ref: 201970953460 Supplier Ref: 201970953460 Receipt: Adroit3EMDB05204759 Total Value: N4,000.00 Standard: N2,000.00 - 47218505326399158320 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 17 Bottom of Form