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Ticket No:
#00014441
Issue Type:
Vending History
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
VENDING HISTORY AND TOTAL DEBT please kindly send me the total outstanding history of these customer; 54161017097
Initiated BY:
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Initiator's Email:
Initiator's Phone:
Assign To:
Zainab Mujtaba
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH and debt details
Impact Summary:
Good morning, find below. Meter Serial Number: 54161017097 Contract Account Number: 519454 Debt Details • Name: Outstanding Balance • Reference Number: 519454 • Start Date: 3/10/2019 • Category: Outstanding Balance • Original Balance: $46,333.87 • Outstanding Balance: $15,033.37 • Running Balance: $15,033.37 • Note: Outstanding from JCS, Installation fee, Cost unit • Status: Active • Collection Method: Monthly Amount • Collection Value: $3,130.05 • Latest Payment: 12/3/2019 2:10:29 PM Date Sold: 29/11/18 09:06 Meter/Type: 54161017097 Retailer/Operator: BOCA/ Token Ref: 183330906490 Supplier Ref: 183330906490 Receipt: Adroit3EMDB01319656 Total Value: N3,000.00 Standard: N3,000.00 - 29892024046675602693 Fixed: N0.00 Date Sold: 27/12/18 12:01 Meter/Type: 54161017097 Retailer/Operator: BOCA/ Token Ref: 183611102106 Supplier Ref: 183611102106 Receipt: Adroit3EMDB01469494 Total Value: N3,000.00 Standard: N3,000.00 - 43189933032187279254 Fixed: N0.00 Date Sold: 30/01/19 15:09 Meter/Type: 54161017097 Retailer/Operator: DATAPEX/ Token Ref: 154885378594 Supplier Ref: 154885378594 Receipt: Adroit3EMDB01703704 Total Value: N3,000.00 Standard: N3,000.00 - 43759026624964901012 Fixed: N0.00 Date Sold: 25/02/19 14:55 Meter/Type: 54161017097 Retailer/Operator: DATAPEX/ Token Ref: 155109932916 Supplier Ref: 155109932916 Receipt: Adroit3EMDB01899545 Total Value: N3,000.00 Standard: N3,000.00 - 04078751835361342783 Fixed: N0.00 Date Sold: 29/03/19 13:02 Meter/Type: 54161017097 Retailer/Operator: BOCA/ Token Ref: 190881202374 Supplier Ref: 190881202374 Receipt: Adroit3EMDB02088713 Total Value: N6,500.00 Standard: N3,369.95 - 00200451361524727108 Debt: N3,130.05 - Total Debt/Refund Fixed: N0.00 Date Sold: 06/05/19 18:28 Meter/Type: 54161017097 Retailer/Operator: BOCA/ Token Ref: 191261728471 Supplier Ref: 191261728471 Receipt: Adroit3EMDB02307533 Total Value: N9,500.00 Standard: N3,239.90 - 35642507106321483389 Debt: N6,260.10 - Total Debt/Refund Fixed: N0.00 Date Sold: 13/06/19 11:47 Meter/Type: 54161017097 Retailer/Operator: Fucil/ Token Ref: 215788487014844 Supplier Ref: 215788487014844 Receipt: FuGrp3EMDB02497655 Total Value: N7,000.00 Standard: N3,869.95 - 21491427731988990376 Debt: N3,130.05 - Total Debt/Refund Fixed: N0.00 Date Sold: 25/10/19 09:25 Meter/Type: 54161017097 Retailer/Operator: DATAPEX/ Token Ref: 157198840470 Supplier Ref: 157198840470 Receipt: Adroit3EMDB03184740 Total Value: N15,000.00 Standard: N2,479.80 - 47208269656390737539 Debt: N12,520.20 - Total Debt/Refund Fixed: N0.00 Date Sold: 03/12/19 15:08 Meter/Type: 54161017097 Retailer/Operator: BOCA/ Token Ref: 193371410335 Supplier Ref: 193371410335 Receipt: Adroit3EMDB03453991 Total Value: N20,000.00 Standard: N13,739.90 - 24064876322559968797 Debt: N6,260.10 - Total Debt/Refund Fixed: N0.00 Total records returned: 14