JED Plc
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Ticket No:
#00014385
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
Request for the vending history and the remaining balance meter no 54160944713 Kindly furnish me with the the information best regards
Initiated BY:
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Initiator's Email:
Initiator's Phone:
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Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH and debt details
Impact Summary:
Hello, Find below VH Date Sold: 03/06/19 16:22 Meter/Type: 54160944713 Retailer/Operator: BOCA/ Token Ref: 191541522288 Supplier Ref: 191541522288 Receipt: Adroit3EMDB02445976 Total Value: N2,000.00 Standard: N2,000.00 - 24574730325337995797 Fixed: N0.00 Date Sold: 13/09/19 10:30 Meter/Type: 54160944713 Retailer/Operator: Fucil/ Token Ref: 894212777829806 Supplier Ref: 894212777829806 Receipt: FuGrp3EMDB02957196 Total Value: N3,000.00 Standard: N3,000.00 - 72230284121909813292 Fixed: N0.00 Date Sold: 08/05/20 13:08 Meter/Type: 54160944713 Retailer/Operator: BOCA/ Token Ref: 201291308431 Supplier Ref: 201291308431 Receipt: Adroit3EMDB04734365 Total Value: N6,500.00 Standard: N1,500.00 - 12087319258597905058 Debt: N5,000.00 - Total Debt/Refund Fixed: N0.00 Total records returned: 6 Debt Details • Name: OUTSTANDING • Reference Number: 54160944713 • Start Date: 1/21/2020 • Category: Outstanding Balance • Original Balance: $29,266.20 • Outstanding Balance: $24,266.20 • Running Balance: $24,266.20 • Note: none specified • Status: Active • Collection Method: Per Vend Amount • Collection Value: $10,000.00 • Latest Payment: 5/8/2020 1:08:36