JED Plc
IT Incident Tracker
Hi,
Logout
Open A Ticket
Home
||
Personnel
||
Status
||
Categories
Ticket No:
#00014350
Issue Type:
Request
Complaint
Request
Support
KCT Request
Tamper Code
Vending History
JCS Access
Computer Maintenance/Repairs
USSD Vending Issues
Official Email Setup
Outstanding Balance
EMS
Failed Transaction
Clear Credit
Evend Access
Reversal
Priority:
Medium
Low
Medium
High
Critical
Date Identified:
Issue Description:
: Request for vending history opening balance and outstanding debt balance Please kindly help me with the debt profile opening balance of the following meter 54161032070. thanks
Initiated BY:
Select
Initiator's Email:
Initiator's Phone:
Assign To:
Tukur Hamid
1095 - Abdullahi Inuwa - Applications Engineer
1373 - Abdulmumin Ibrahim - Network Architect
0020 - Abubakar Umar - Head IT
cop001 - Hashim Muhammad Sanusi - IT Support
PL/15B/0 - Anas Abubakar - IT Support
ADRT001 - Farida Taleeb - Adroit Staff
CorpMemb - Rukaiya M Hassan - IT SUPPORT
Corp002 - Abba Suleiman Abdullahi - IT PERSONNEL
16B/0827 - NNAMDI ONWUKA - Corper
1435 - Auwal Marsha - Maintenance Officer
1372 - Abdallah mohammed - Head IT
Adroit00 - Sadiq Mohammed - Adroit
3171 - YUSUF AHMED SHEHU - IT SUPPORT
Adroit00 - Oladokun Babatunde - Adroit
3840 - Abbas Muhammad Guri - IT Support
3835 - Tukur Hamid - IT Support Officer
1764 - Zainab Mujtaba - It Support Officer
IT - Umar Auwal - IT
1778 - Abubakar Anas Aliyu - IT Platform Support Officer
3846 - Isah Abubakar - IT Support Officer
3843 - Muhammad Muhammad Usman - IT Support Officer
3843 - Muhammad Muhammad Usman - Database Administrator
Escalation Required?
Expected Resolution Date:
Rationale
Actual Resolved Date:
Action Steps Taken:
VH, debt details
Impact Summary:
Hello, Find below Debt Details • Name: Outstanding • Reference Number: 590942 • Start Date: 4/27/2019 • Category: Outstanding Balance • Original Balance: $52,199.00 • Outstanding Balance: $28,199.00 • Running Balance: $28,199.00 • Note: Outstanding Balance Migrated from the JCS • Status: Active • Collection Method: Monthly Amount • Collection Value: $2,000.00 • Latest Payment: 3/16/2020 11:10:34 AM Date Sold: 08/02/19 20:23 Meter/Type: 54161032070 Retailer/Operator: BOCA/ Token Ref: 190391923256 Supplier Ref: 190391923256 Receipt: Adroit3EMDB01785054 Total Value: N1,000.00 Standard: N1,000.00 - 72587114746982959652 Fixed: N0.00 Date Sold: 17/06/19 13:14 Meter/Type: 54161032070 Retailer/Operator: DATAPEX/ Token Ref: 156077004346 Supplier Ref: 156077004346 Receipt: Adroit3EMDB02516282 Total Value: N7,000.00 Standard: N1,000.00 - 50964931210453173206 Debt: N6,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 14/08/19 12:46 Meter/Type: 54161032070 Retailer/Operator: DATAPEX/ Token Ref: 156577961687 Supplier Ref: 156577961687 Receipt: Adroit3EMDB02802424 Total Value: N5,000.00 Standard: N1,000.00 - 10984424691155167360 Debt: N4,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 05/09/19 10:36 Meter/Type: 54161032070 Retailer/Operator: DATAPEX/ Token Ref: 156767258643 Supplier Ref: 156767258643 Receipt: Adroit3EMDB02913136 Total Value: N3,000.00 Standard: N1,000.00 - 69536545698185459910 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 04/10/19 11:11 Meter/Type: 54161032070 Retailer/Operator: BOCA/ Token Ref: 192771012210 Supplier Ref: 192771012210 Receipt: Adroit3EMDB03073113 Total Value: N3,000.00 Standard: N1,000.00 - 58585256230401399183 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 15/11/19 13:49 Meter/Type: 54161032070 Retailer/Operator: BOCA/ Token Ref: 193191251226 Supplier Ref: 193191251226 Receipt: Adroit3EMDB03315654 Total Value: N3,000.00 Standard: N1,000.00 - 07578603623379403698 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 06/12/19 14:38 Meter/Type: 54161032070 Retailer/Operator: DATAPEX/ Token Ref: 157563605490 Supplier Ref: 157563605490 Receipt: Adroit3EMDB03480230 Total Value: N3,000.00 Standard: N1,000.00 - 60048004607438659530 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 11/01/20 13:45 Meter/Type: 54161032070 Retailer/Operator: DATAPEX/ Token Ref: 157874331413 Supplier Ref: 157874331413 Receipt: Adroit3EMDB03765883 Total Value: N3,000.00 Standard: N1,000.00 - 59802587411809907247 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 07/02/20 11:07 Meter/Type: 54161032070 Retailer/Operator: Fucil/ Token Ref: 302979173538976 Supplier Ref: 302979173538976 Receipt: FuGrp3EMDB04002623 Total Value: N3,000.00 Standard: N1,000.00 - 61599053130199281985 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 16/03/20 12:10 Meter/Type: 54161032070 Retailer/Operator: BOCA/ Token Ref: 200761110440 Supplier Ref: 200761110440 Receipt: Adroit3EMDB04357555 Total Value: N2,900.00 Standard: N900.00 - 00655541329238918891 Debt: N2,000.00 - Total Debt/Refund Fixed: N0.00 Date Sold: 30/03/20 16:06 Meter/Type: 54161032070 Retailer/Operator: BOCA/ Token Ref: 200901506335 Supplier Ref: 200901506335 Receipt: Adroit3EMDB04461171 Total Value: N2,500.00 Standard: N2,500.00 - 47929074959911357159 Fixed: N0.00 Total records returned: 20